Support Centre Officer

About us

Workskills is a proud not-for-profit that’s been helping Tasmanians find their way into meaningful work for over 40 years, and we’re still just as passionate about it today. Based across Southern Tasmania, we’re all about community, connection, and creating real opportunities for people to thrive.

What’s our mission? It’s simple (and seriously rewarding). We get to know people, help them build confidence and skills, connect them with jobs or training that make sense for them, and support them to stay there. The impact? Stronger people, stronger families, and stronger communities.

Our teams are friendly, down-to-earth, and big on great customer service. We celebrate wins (big and small), back each other, and are always looking for smarter, better ways to do what we do. Continuous improvement and positive outcomes aren’t just buzzwords here; they’re part of our everyday work.

At Workskills, your work genuinely matters. You’ll have the chance to make a real difference in the lives of Tasmanians, and that’s something we’re very proud of.

The Opportunity

As a Support Centre Officer, you'll be the first point of contact for Workskills, providing a professional and welcoming experience for Participants, employers, stakeholders and internal teams.

Working within our busy Support Centre, you'll manage a high volume of inbound calls, assist Participants with appointment bookings and enquiries, and provide accurate administrative support to ensure the smooth operation of our employment services programs.

This dynamic, computer-based role requires excellent communication skills, strong attention to detail and the ability to effectively prioritise tasks in a fast-paced environment. You'll work across multiple systems, maintain accurate records, and play an important role in delivering timely, compliant and customer-focused services.

If you enjoy building rapport, solving problems and making a positive difference with every interaction, this could be the perfect role for you.

About you

• Experience working in a customer service or call centre environment
• Self-motivated, with sound organisational and time management skills
• Advanced computer skills in Microsoft Office
• Confidence to verbally communicate with empathy, identify customer needs and provide solutions
• Excellent written skills with high attention to detail to confidently record client information into database systems
• Commitment to ensuring confidentiality
• The ability to problem solve on the go and work within a busy team

What we offer

• Friendly, supportive and collaborative team environment.
• Salary packaging options.
• 5 weeks annual leave.
• 12 flex days each year.
• Ongoing training and professional development opportunities.
• The opportunity to develop valuable customer service, administration and employment services knowledge.
• Career progression within a respected Tasmanian not-for-profit organisation.

Take the next step

To find out more about this exciting career opportunity contact Linda on 0400 547 ***.

For a copy of the Position Description please click here – (if viewing via Seek, please go to our Website https://workskills.org.au/ then scroll to the bottom of the home page and click “join our team” to view the ad and linked position description via our Careers Portal)

You can apply via our Careers Portal as mentioned above or click the Seek Quick Apply button now!

Your application must include:

• current resume 
• one-page cover letter detailing your vision of success in this role

Applications will be reviewed upon submission.

Workskills delivers employment services to communities across Southern Tasmania, operating from offices in Bridgewater, New Norfolk, Huonville, Kingston, Hobart, Glenorchy, Rosny and Sorell.

Workskills Tasmania is a proud Employer of Choice, dedicated to championing equity and diversity within its team. We extend equal opportunities to all candidates and actively welcome applications from individuals with diverse backgrounds. We encourage Aboriginal and Torres Strait Islander people to apply for all positions.

As a Child and Young People Safe Organisation all employees are required to undertake a Working with Children Check and a National Police Check.

All applications are treated in the strictest of confidence.