Service Department Technician

About Us

At Pure Fishing, we’re passionate about helping anglers get more from every moment on the water. As a global leader in fishing tackle, we’re home to some of the industry’s most recognised brands, including PENN, Berkley, Abu Garcia and Ugly Stik.

We don't just sell fishing equipment - we're passionate about the experiences it creates. From weekend anglers to seasoned tournament fishers, our products help people connect with the outdoors, and our team takes pride in supporting a pastime they genuinely enjoy.

The Role

We’re looking for a practical and customer-focused Service Department Technician to join our Service Department in Tuggerah. You’ll repair and service reels, help identify spare parts and provide prompt, professional support to retail stores and consumers. 

Working closely with the Service Department Lead, Warehouse, Customer Service, Product and Marketing teams, you’ll help keep repairs moving, maintain accurate service records and deliver positive customer outcomes. 

This role offers the opportunity to develop specialist product knowledge, build technical repair expertise and grow your career within a global outdoor and consumer products business. You'll receive ongoing support and training while working alongside experienced industry professionals.

Key Responsibilities:

• Receive, assess, repair and service products in line with customer requirements and service procedures

• Record repairs and servicing accurately, including parts and cost information

• Identify spare parts by reading schematics and interpreting product and parts information

• Assist with spare parts ordering, stock checks and inventory accuracy

• Support warranty claims and ensure the correct documentation is completed

• Provide accurate, timely responses to customer enquiries and keep customers updated on delays or back-orders

• Raise product, stock and quality issues with relevant internal teams, vendors and repair agents

• Maintain a clean, safe and well-organised spare parts and service area

• Contribute to service reporting, continuous improvement and strong teamwork across the business

About you

You don’t need to tick every box, but the following will help you succeed:

• Experience in a spare parts, repair, workshop or service environment. Previous fishing industry experience is highly regarded but not essential.

• Practical mechanical capability and confidence using hand tools and mechanical equipment

• Ability to read schematics and accurately identify parts

• Strong attention to detail and a commitment to accurate record-keeping

• Clear, helpful communication and a customer-first approach

• Good organisation and time management, with the ability to balance multiple priorities

• A proactive, solutions-focused approach and the ability to work independently and collaboratively

• Intermediate Microsoft Office skills and proficiency using SAP

• A genuine interest in fishing, outdoor products or learning more about the industry

• We can teach our products. What matters most is your mechanical aptitude, willingness to learn and commitment to customer service.

What We Offer:

✅ An extra week's pay every Christmas
✅ Two additional paid Lifestyle Days each year to make the most of the water, the outdoors and the activities you love
✅ Paid parental leave
✅ Flexible working arrangements
✅ Healthy office snacks and a workplace that supports an active lifestyle
✅ Confidential Employee Assistance Program (EAP) access
✅ Ongoing learning and career development opportunities
✅ A collaborative, down-to-earth team culture
✅ Opportunities to attend industry events and product showcases
✅ Generous staff discounts on premium fishing and outdoor brands

How To Apply?

If you’re excited by this opportunity and want to make an impact with a market-leading business, we’d love to hear from you. 

Apply with your resume and a brief cover letter telling us about your relevant experience and what interests you about the role. 

You do not need to meet every criterion to apply. If your experience is relevant and you believe you could add value to our team, we encourage you to put yourself forward. 

All applicants must have the current right to live and work in Australia.