Administration Officer

Administration Officer

Be the welcoming face of our community and make a meaningful difference every day.

At Aeralife Northpoint, we're looking for a professional, organised and people-focused Administration Officer to join our team in a full-time role, working Monday to Friday, 9:00am to 5:00pm.

In this pivotal role, you'll be the first point of contact for residents, families, visitors and team members, helping create a warm, supportive and positive experience for everyone who walks through our doors.

If you enjoy building relationships, thrive in a fast-paced environment, and take pride in delivering outstanding administrative support, we'd love to hear from you.

Aeralife Northpoint

At Aeralife Northpoint, you'll work in a state-of-the-art facility with grand spaces and modern, luxe living. Natural light floods the expansive living areas, and wide verandas offer residents and employees fresh air and stunning views of the surrounding wetlands and Edgars Creek Trail. Join our team and be part of an exceptional environment that combines elegance with a commitment to outstanding care and employee satisfaction.

Benefits and Culture

• Grow Your Own Staff Referral Program – earn rewards for referring quality candidates to join our team
• A positive, inclusive and highly supportive workplace culture built on our values of Passion, Innovation, Empathy and Respect
• Employee Assistance Program (EAP) offering confidential wellbeing and counselling support for you and your immediate family
• Salary packaging benefits to help maximise your take-home pay
• Novated leasing and vehicle financing options
• Discounted private health insurance
• Exclusive employee discounts and lifestyle benefits including travel, holidays, technology, electronics, home appliances and home essentials through our Aeralife Benefit Partners Program
• Employee Reward and Recognition Programs that celebrate individual and team achievements

The Opportunity on Offer

As our Administration Officer, you will play an essential role in supporting the daily operations of our aged care community. Working closely with residents, families and the leadership team, you will ensure administrative processes run smoothly while helping create an exceptional experience for those who call Aeralife Northpoint home.

This is a full-time position working Monday to Friday, 9:00am to 5:00pm, offering stability, consistency and an excellent work-life balance with no weekend shifts required.

This is an opportunity to contribute to a purpose-driven organisation where your work directly supports the wellbeing of older Australians.

How You Will Make an Impact

• Create a warm, welcoming and professional experience for residents, families, visitors and contractors.
• Act as the first point of contact for enquiries, providing timely and professional support both in person and over the phone.
• Support resident admissions, onboarding and departures while ensuring a positive and seamless experience.
• Maintain accurate records, databases and documentation in line with organisational and regulatory requirements.
• Prepare correspondence, reports, meeting minutes and other administrative documents as required.
• Process payments, receipting and other financial administration activities with a high level of accuracy.
• Assist with stock control, asset registers and administrative reporting.
• Coordinate routine office activities and support operational processes across the home.
• Work collaboratively with internal teams and external stakeholders to ensure smooth day-to-day operations.
• Support continuous improvement initiatives and contribute to a positive workplace culture aligned with our values.

About You

You are an experienced administrator who enjoys supporting people and delivering exceptional customer service. With strong organisational skills and attention to detail, you can confidently manage competing priorities while maintaining accuracy and professionalism.

Most importantly, you genuinely enjoy working in a caring, community-focused environment and are passionate about making a positive difference in the lives of older people and their families.

To Be Successful in This Role, You Will Bring:

• Previous experience in an administration, reception or customer service role.
• Experience within aged care, healthcare or a highly regulated environment will be highly regarded.
• Excellent written and verbal communication skills.
• Strong computer literacy, including Microsoft Office Suite and electronic administration systems.
• Well-developed organisational skills with the ability to manage multiple tasks and deadlines.
• A proactive, flexible and solutions-focused approach.
• Strong attention to detail and commitment to maintaining accurate records.
• The ability to build positive relationships with residents, families, colleagues and external stakeholders.
• An understanding of confidentiality, professionalism and customer service excellence.

Requirements

• NDIS Worker Screening Check (or willingness to obtain).
• Current COVID-19 vaccinations (highly recommended).
• Full Australian working rights.

About Us

As a proudly Australian and independently owned provider with over 20 years of experience, Aeralife specialises in premium residential aged care.

Our mission is to create safe, nurturing communities that enrich the lives of our residents, families and employees. Across our Victorian and New South Wales communities, we deliver a contemporary approach to aged care focused on meaningful relationships, exceptional service and genuine wellbeing.

Guided by our values of Passion, Innovation, Empathy and Respect, our dedicated teams create environments where residents feel at home and employees feel valued, supported and empowered to thrive.

Join us and become part of a team making a real difference every day.

To Apply

If you're looking for a rewarding role where you can combine your administration expertise with a genuine passion for people, we'd love to hear from you.

The successful candidate will be required to provide evidence of their right to work in Australia and hold a valid NDIS Worker Screening Check.

Please submit your Cover Letter and Resume via the APPLY NOW button.

Due to the high volume of applications, only shortlisted candidates will be contacted.