Practice Manager

About the role

Shire Skin Cancer Doctors officially opened early this year, are seeking an experienced Practice Manager to join our team in Sutherland, NSW. This is a full-time position offering an exciting opportunity to lead the operational and administrative functions of our Skin Cancer practice. As Practice Manager, you will be instrumental in ensuring the smooth, efficient running of our clinic whilst maintaining the highest standards of patient care and service excellence. You will report directly to the Clinic Directors and will have responsibility for managing staff, finances, compliance, and all day-to-day operational matters that contribute to the success of our practice.

Key responsibilities

• Manage and oversee the daily operations of the practice, ensuring efficient workflows and optimal patient experience

• Recruit, train, supervise and mentor clinical and administrative staff, fostering a positive and productive working environment

• Manage practice finances, including budgeting, payroll, invoicing and financial reporting

• Ensure compliance with all relevant healthcare regulations, privacy laws, health and safety requirements and professional standards

• Implement and maintain practice policies and procedures that align with best practice standards in healthcare management

• Manage patient scheduling, appointment systems and patient communication to maximise efficiency and satisfaction

• Liaise with suppliers and service providers to maintain equipment, facilities and resources

• Monitor and analyse practice performance metrics and Key Performance Indicators (KPIs) to identify areas for improvement

• Handle patient enquiries, complaints and feedback with professionalism and discretion

• Maintain accurate records and documentation in compliance with healthcare standards and data protection requirements

What we're looking for

• Proven experience as a Practice Manager in a healthcare setting, preferably within Skin Cancer, dermatology or General practice

• Strong knowledge of healthcare management, medical practice operations and healthcare compliance requirements

• Experience in staff recruitment, training and performance management

• Proficiency with practice management software and electronic health records systems - ideally Best Practice

• Excellent financial management and budgeting skills

• Understanding of patient privacy regulations, including the Privacy Act 1988 (Cth) and GDPR where applicable

• Strong communication and interpersonal skills with the ability to work effectively across clinical and administrative teams

• Demonstrated leadership capabilities with the ability to motivate and support staff

• Attention to detail and strong organisational skills

• Problem-solving ability and the capacity to manage multiple priorities in a fast-paced environment

• A professional approach to patient care and confidentiality

• Relevant qualifications in healthcare management, business administration or a related field would be advantageous

About us

Shire Skin Cancer Doctors is a dedicated skin cancer practice specialising in skin cancer diagnosis, treatment and prevention. We are committed to providing exceptional, evidence-based care to our patients whilst maintaining a supportive and collaborative working environment for our team. Our mission is to deliver high-quality dermatological services with a focus on patient outcomes, education and early detection of skin cancer. We pride ourselves on our professional approach, clinical excellence and commitment to the wellbeing of both our patients and our staff.

What we offer

We offer a competitive salary package commensurate with experience and qualifications. As a valued member of our team, you will benefit from a supportive workplace culture that prioritises professional development and staff wellbeing. We provide opportunities for ongoing training and career progression within a growing practice. Additional benefits include flexible working arrangements where operationally feasible and a collaborative team environment where your contributions are recognised and valued.

Apply now

If you are an experienced Practice Manager with a passion for healthcare management and would like to join the Shire Skin Cancer Doctors team, we would like to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you believe you are the ideal candidate for this role.