Senior Problem and Major Incident Manager

The purpose of the Senior Problem and Major Incident Manager role is to lead the coordination and resolution of high-impact incidents and systemic IT problems impacting mission-critical systems and infrastructure, ensuring timely restoration of services, and driving long-term improvements to ICT service stability and resilience across the organisation.

The position will be a part of the ICT Command Centre team which is part of the broader Information Communication and Technology branch of the QAS and will play a critical role in supporting key frontline ICT services and contributing to the ongoing success of the business through a variety of responsibilities as outlined below.

We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes:

• Demonstrates accountability for the execution and quality of results through professional persistence and transparency to achieve business outcomes.
• Leads change in a complex environment by embracing new concepts and focussing on optimism in a frontline environment of ambiguity.
• Demonstrates insightful decision making by applying a methodical approach by considering ethics, business priorities, risk profile and is based on the broader context of the business.
• Builds, sustains, and fosters stakeholder relationships to enable the collaborative delivery of customer focussed outcomes.
• Demonstrates sound governance principles by maintaining a high standard of practice through governance and risk management.

Mandatory/Special conditions/Other requirements:

The following mandatory requirements, special conditions and/or other requirements apply to this role:

• Position will be required to undertake 24/7 continuous shiftwork  (including weekends and public holidays) and occasional overtime as operationally required

Applications to remain current for 12 months.