Director of IT Service Delivery and Experience

About Knox 

Knox Grammar School is an independent Uniting Church school on Sydney’s North Shore, educating boys from Kindergarten to Year 12 across day and boarding. Wahroonga Preparatory School, our co-educational campus, teaches students from Pre-Kindergarten to Year 6. Within a caring Christian environment, we help young people grow in faith, wisdom, integrity, compassion and courage. 

About the role 

The Director of IT Service Delivery and Experience lead the foundational technology our community uses every day: the modern workplace, devices, and the support behind them. Our aim is technology so well-considered it is felt but not seen. Success in this role looks like help that arrives fast, feels human, and tools that simply work. 

You lead a team of Analysts, Specialists and Modern Workplace Engineers, and deliver through them. You report to the Chief Information Officer and are the escalation point for the Executive. There is real growth happening across Knox Technology Services, including our Microsoft 365 transition, device upgrades and a service-management uplift. The role works across all our campuses in Wahroonga. 

What you’ll own 

• The quality and reliability of day-to-day service across our campuses. 

• The modern-workplace foundation: Microsoft 365, endpoints, identity, voice, and print, kept current, secure and consistent. 

• The support experience across walk-in, phone and online, measured on what matters to the people using it. 

• Our service-management practice, and the influence to see it applied well beyond your own team. 

• The growth of your people, with honest development plans for Analysts, Specialists and Engineers. 

About you 

Although you’re capable and love solving problems you get results by building a strong team. Senior leaders trust your advice, you stay calm when things break, and you judge the service by what students, staff and families actually experience. 

• Seven to ten years or more leading IT service delivery, modern workplace or end-user computing across multiple sites. 

• A record of lifting user experience and adoption, not just meeting service levels. 

• Strong command of service management, from incidents and change through to program delivery. 

• The technical depth to solve hard problems yourself, and the judgement to escalate well. 

• A relevant degree. ITIL or similar certification is well regarded. 

What we offer 

• An attractive package plus superannuation, under the Independent Schools NSW (Professional and Operational Staff) Cooperative Multi-Enterprise Agreement 2025. 

• A senior seat shaping Technology Services strategy. 

• Discounted school fees, professional development, an Employee Assistance Program, and an onsite café. 

How to apply 

Please apply via the Knox Careers Page with your resume and a cover letter telling us how you have lifted service experience somewhere comparable. 

Before applying, please read the comprehensive role description found on our website:

https://www.knox.nsw.edu.au/employment/

 CLOSING DATE FOR APPLICATIONS

4.00pm Monday 17 August 2026

Please note that applications will be assessed as they are received, and interviews may be conducted prior to the closing date.

Knox Grammar School is committed to the safety, protection and wellbeing of all our students and children involved in activities at Knox. The School actively promotes a culture of child safety and requires all prospective staff to be suitable and committed to protecting students from abuse or harm in the school environment.

To support this commitment, the School partners with Australia’s leading child protection organisations, including Bravehearts to deliver annual online child protection training for permanent staff and Halloran Morrissey Group which delivers face to face training for all permanent and casual staff.  Knox’s blended learning approach ensures all training incorporates current legislative requirements and practical, real-world applications. This approach ensures our staff receive relevant, up-to-date, and comprehensive child safety education.