Compliance & Customer Service Agent

About the role

We are an online wagering service provider looking for a Compliance & Customer Service Agent to join our team in a part-time or casual capacity. This role suits someone with experience in compliance and/or wagering, strong written communication skills, and excellent attention to detail. You will support our customer service function through live chat while assisting with compliance tasks across responsible gambling, AML/CTF, reporting, register maintenance, alert review, and escalation. The role includes approximately 12-15 hours per week on live chat, with additional compliance support work as required. Weekend work is required, likely on a rotating Saturday/Sunday basis, with the remaining hours completed mid-week. Hours will be a combination of fixed rostered shifts and flexible work.

Key responsibilities

• Provide professional customer support via live chat.

• Review and action compliance-related alerts.

• Escalate responsible gambling, AML/CTF, suspicious activity, and account concerns where required.

• Assist with responsible gambling monitoring and customer safety processes.

• Support AML/CTF compliance tasks and internal reviews.

• Maintain compliance registers and internal records.

• Assist with reporting and audit preparation.

• Review customer account notes and previous live chat conversations where required.

• Use systems such as Intercom, Slack, and Excel.

About you

• Experience in compliance and/or wagering.

• Strong written communication skills.

• High attention to detail.

• Ability to follow procedures accurately.

• Sound judgement and ability to escalate issues appropriately.

• Basic Excel skills.

• Comfortable using live chat, CRM, and internal communication tools.

• Able to work remotely within Australia.

• Available for rotating weekend work.

• Highly regarded: Experience in gambling, online wagering, horse racing, sports betting, or compliance within sport.