Professional Standards Manager

Company Description

We welcome fearless thinkers.

For over 100 years, Maurice Blackburn has stood up for those who need us most. With courage and compassion, we extend access to justice to countless Australians. We look beyond the immediate challenge to support people in moments that matter across their lives, and continually push for better solutions for our clients. We invest in and empower our people to stand up for what we believe in and go fearlessly forward together.

We work on real cases, achieving important and positive results in real people’s lives, which is why we are one of Australia’s most respected law firms. Maurice Blackburn, experience you can count on.

About the role:

As the Professional Standards Manager, reporting directly to General Counsel, you will be at the forefront of managing and enhancing our professional standards and complaints handling function. This role will see you collaborating with key stakeholders across the business to ensure our legal professional standards are unparalleled. With your strategic approach to professional standards risk management this is an opportunity where you will make a real impact. 

This is a full time, permanent position based in our Melbourne CBD office, with opportunities for some interstate travel.  

What’s involved: 

• Uplift and continuously improve practice management processes and policies. 
• Implement best practices and innovative solutions. 
• Review and optimize the use of systems and technology, including Generative AI. 
• Design and deliver impactful training programs for lawyers and non-lawyers on case selection, professional standards, risk management, and practice management. 
• Drive a culture of continuous improvement and professional development. 
• Implement and update our professional standards audit system, providing qualitative audits and assurance. 
• Establish systems and processes to ensure compliance with relevant laws, regulations, and ethical standards.  

The experience we are looking for: 

• High proficiency in managing professional risk with precision. 
• Exceptional client service mindset. 
• Aware of changing regulations, technology, and industry standards. 
• A strong understanding of professional standards and risk management in the legal industry. 
• Tech savvy in practice management software and technology. 
• Strong analytical and problem-solving abilities. 
• A senior level of experience in post admission, either in a client-facing or internal law firm or compliance role.  Prior experience in professional indemnity or personal injuries law is desirable but not essential.
• Bachelor’s degree in law (LLB) or equivalent and at least 7 years post-admission experience.  

Team MB Benefits: 

• Ongoing coaching and career development opportunities  
• End of Year leave, 1 day first year, 4 days after 2 years 
• Comprehensive mental health framework, including wellbeing leave (up to 4 extra days per year) and $299 reimbursement 
• 22 Weeks Parental leave with your superannuation guaranteed and back-to-work transition policy 
• Rewards and recognition platform with fitness, retail, and entertainment discounts 
• A hybrid flex working model 
• Salary Continuance & Life Insurance 
• 17.5% Annual Leave Loading 

… just to name a few. *T's & C's apply 

Our shared values represent what we stand for and guide how we act, with Courage; Compassion; Collaboration; Fairness and Tenacity. 

We love that you have a life outside of work and we’re happy to support yours. We provide you a safe, supportive and collaborative environment, backed by inclusive leaders and progressive people policies, where you can be your authentic self and thrive. Here we are committed to creating a diverse and inclusive culture, enriched by differences in ethnicity, gender, sexual orientation, gender identity, disability, religion, age and family arrangements. Applications from First Nations People are encouraged. 

Are you ready to join us on a journey to extend access to justice to more Australians, in an organisation and role in which every action you take makes a difference? Apply now. 

Additional Information

Our Circle Back Initiative partnership means we’re committed to responding to every applicant. 

Please note that all successful candidates will be required to undergo background checks as part of our commitment to maintaining a safe and compliant workplace