Customer Success Intern

About SupySupy is a back-of-house SaaS platform for multi-location restaurant operators, replacing spreadsheets, manual ordering, and disconnected stocktake processes with a single system for inventory management, recipe costing, supplier management, and purchase order automation. We operate across the UAE, UK, Europe, and APAC. Melbourne is our second Australian base, supporting Victoria's distinct and independent-led hospitality market.Role OverviewWe are seeking a Customer Success Intern to join our APAC team in Melbourne. This is a hands-on, six-month paid internship in which you will contribute to live customer accounts across Victoria under the direct supervision of a senior Customer Success Manager. The role is designed to develop the operational skills, product knowledge, and local market expertise required to progress into a full Customer Success Manager position.Key ResponsibilitiesMonitor product adoption across a portfolio of live Victorian accounts and identify early indicators of riskPrepare pre-meeting briefs and account summaries using HubSpot, Gleap, and FathomAttend customer meetings alongside senior CSMs, capture structured notes, and deliver follow-up action items within agreed timeframesConduct on-site customer visits across Melbourne, where appropriate, to build practical understanding of how the platform is used across different venue typesDocument region-specific implementation considerations and contribute them to the APAC onboarding playbookApply AI tools, including Claude, to synthesise call transcripts into account action plans, with appropriate review and refinementCandidate ProfileRecent graduate or final-year student in business, hospitality, commerce, or a related fieldMelbourne-based, with the ability to attend customer sites in person; this role is not remoteConfident working with data and spreadsheets; SQL is not requiredStrong written communication, with an emphasis on clarity and precisionGenuine interest in restaurant and hospitality operations; Victorian hospitality experience is highly regardedFamiliarity with AI productivity tools and a demonstrable ability to apply them effectivelyEligible to work in Australia