Telesales / Appointment Setter – Commercial Services

About the role

Working closely with Business Development Managers, your core mission is to generate outbound B2B leads and secure high-quality, qualified sales appointments across SWS Group's diverse portfolio of facility services. You will engage with key business decision-makers across Perth, introducing SWS Group's full-service capabilities—from hygiene and cleaning contracts to pest management and textile rental—and uncovering opportunities to deliver superior service and value.

Key responsibilities

• Conduct outbound B2B prospecting calls across target industries in Western Australia during agreed part-time hours

• Introduce SWS Group's suite of services: commercial cleaning, integrated hygiene, commercial pest control, and uniform & linen rental

• Qualify prospective client requirements through structured, consultative questioning

• Book confirmed, high-value appointments for the Business Development Managers

• Manage and update call logs, lead pipelines, and CRM contact histories accurately

• Execute timely follow-up calls to nurture warm prospects

• Work toward agreed activity metrics and qualified appointment targets

• Collaborate with sales leadership to refine outreach strategies and pitch scripts

About you

• Professional, articulate phone presence with a natural ability to build instant rapport with business owners and facility managers

• Self-motivated, resilient, and energized by hitting targets and performance incentives

• Skilled at active listening to pinpoint pain points and position appropriate service solutions

• Diligent pipeline manager who maximizes output during part-time shifts

• Prior experience in telesales, outbound appointment setting, B2B telemarketing, or cold outreach is advantageous, but driven candidates with strong customer-facing skills are encouraged to apply

About us

SWS Group is a proudly Western Australian owned and operated leader in integrated commercial facility solutions. We deliver essential B2B services across the Perth metropolitan area, including integrated hygiene services, commercial cleaning, commercial pest control, washroom solutions, and uniform & linen rental.

Benefits

• Flexible part-time hours (Monday to Friday, negotiable schedule to suit your lifestyle) with no weekend work

• Competitive pro-rata base salary plus performance-driven incentive structure

• Comprehensive onboarding, dedicated training across all service lines, and ongoing mentorship

• Opportunities to transition into full-time or higher-level business development roles as the business expands

• Collaborative, supportive, and proud WA-owned business culture