Head of Operations | McGrath Coogee & Maroubra

We are seeking an experienced, highly organised and commercially minded Head of Operations to lead the day-to-day operational rhythm across two high-performing offices.

This is a hands-on leadership role suited to someone who thrives in a fast-paced real estate environment, enjoys improving systems and processes, and can provide the operational structure that allows agents, property managers and support teams to perform at their best.

Why join us?

• Senior operations role across two established Eastern Suburbs offices.

• Work closely with the Principal and leadership team to drive performance, compliance and growth.

• Opportunity to improve systems, support agent productivity and shape the operating rhythm of the business.

About the role

As Head of Operations, you will own the operational running of both the Coogee and Maroubra offices. You will oversee office systems, compliance administration, recruitment support, onboarding, reporting and process improvement, while working closely with the Principal, Front Office Managers and Head of Property Management.

You will play a key role in keeping the business organised, compliant and operating consistently across both locations, supporting a team that includes 9 lead selling agents and a property management portfolio of approximately 930 properties.

Key responsibilities

• Lead and support consistent office operations across Coogee and Maroubra.

• Manage supplier, procurement and office-level escalation matters.

• Drive adoption and improvement of systems including PropertyMe, Agentbox, Realtair and Ignite reporting.

• Oversee compliance and supervision frameworks across sales and property management.

• Support property management administration, including agency agreements, trust account processes, compliance records and audit readiness.

• Coordinate recruitment, onboarding, new starter setup, 90-day plans and offboarding processes.

• Track training, capability gaps, meeting actions and operational follow-ups.

• Prepare performance summaries and identify risks, workflow issues and practical solutions.

• Support culture, communication and engagement initiatives across both offices.

About you

• You have 5+ years’ experience in operations, office management, real estate or a comparable multi-site service business.

• You are highly organised, solutions-focused and confident managing competing priorities.

• You understand the importance of compliance, process discipline and strong documentation.

• You have experience coordinating recruitment, onboarding or team support in a fast-paced environment.

• You are confident working with systems and technology, with PropertyMe or Agentbox experience highly regarded.

• You communicate clearly and professionally, and can build strong working relationships across sales, property management and support teams.

• You are hands-on, proactive and comfortable holding teams to operational standards.