Front Office All-Rounder

If you are looking to expand your hospitality career contact us today to find out more….

We have an exciting opportunity for a passionate, hands-on, flexible experienced Front Office All-Rounder to join our team at Fairmont Resort Blue Mountains. You will have the ability to connect with guests, understand their needs and create memorable moments for them.

A day in the life of a Front Office All-Rounder:

• As the first point of contact greet guests with a warm welcome every time

• Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously

• Make the check-in, check-out process run smoothly

• Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc.

• Manage guest and hotel accounts, ensuring all charges are posted accurately and efficiently

• Maximise room occupancy and use up-selling skills to promote the resort facilities through strong product knowledge

• Ensure timely and efficient delivery of guest amenities, make recommendations and reservations for our guests on local attractions as required

• Ensure the security of our guests and their possessions

• Handle guest complaints in a positive manner escalating as required

• Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.

• Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change

• Participating in training and development programs to enhance skills and capabilities to increase the guest experience

• Transporting luggage to and from rooms in a safe, responsible manner

Your Qualities:

• Previous experience as a Receptionist in the hospitality industry is essential

• A genuine passion for customer service with the ability to connect with people

• Excellent communication and attention to detail

• A high level of personal presentation and grooming

• Available to work varied shifts, including early mornings, late evenings, night audit, concierge, retail assistant, weekends and public holidays

• You can work autonomously as well as within a team

• Can do attitude

• Willing to get RSA and First Aid Certification

• Must have working rights in Australia

• Ability to start straight away