Billing & Scheduling Assistant

About Us:

Alkira is a dedicated NDIS-registered community organisation that proudly provides a range of services to support adults with intellectual disability and their families. We are committed to empowering people to live their best lives by delivering person-centred support that promotes independence, dignity, and inclusion. 

Our team is passionate about creating positive outcomes for participants while fostering a supportive, collaborative, and values-driven workplace culture.

About the Role:

Join our team as a Billing & Scheduling Assistant and play a key role in supporting the smooth day-to-day operations of our services. This full-time onsite role is based at our Nunawading service site and works closely with teams across the organisation.

You will assist in rostering, timesheets, leave, and billing processes, ensuring accurate and compliant workforce and financial administration in line with organisational requirements, the Victorian Disability Services MEA 2023, and NDIS Pricing Arrangements and Limits.

Key responsibilities:

• Support the development and maintenance of team rosters and timesheets in line with the Victorian Disability Services MEA 2023, ensuring appropriate coverage, allowances, and break requirements

• Process leave requests to support efficient workforce operations

• Administer, reconcile, and monitor NDIS billing and claims, ensuring accuracy, compliance with Pricing Arrangements, and timely resolution of discrepancies or rejected claims

• Maintain accurate records to support compliance and reporting requirements

• Provide responsive support to employees, participants, and stakeholders regarding rostering and billing enquiries

• Contribute to continuous improvement initiatives and administrative efficiencies

This is a fast-paced and collaborative role requiring strong attention to detail, sound judgement, and excellent organisational skills.

What We’re Looking For:

• Experience in rostering and billing required (disability sector preferred)

• Knowledge of NDIS pricing arrangements and applicable Awards (SCHADS & MEA)

• Strong administrative, organisational, and problem-solving skills

• Experience providing professional customer service and stakeholder support

• High attention to detail and ability to manage competing priorities

• Proficiency in Microsoft 365

• Strong communication skills with a positive and professional attitude

To Apply:

If you're ready to bring your skills and energy to Alkira, please view the position description and apply via SEEK.

Please submit a current CV and cover letter outlining your relevant skills, experience, and what you would bring to the role and the wider Alkira team.

Preferred candidates will be required to undergo pre-employment checks including NDIS Worker Screening and proof of right to work in Australia.

Alkira is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We encourage applications from people of all cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, and people with disability.

NOTE: Shortlisting and interviewing of candidates will be ongoing. Please submit your application as soon as possible.