Collections Analyst

About the Role

We're looking for a Collections Analyst to support the effective management of ENGIE’s B2B customer portfolio and help drive positive cash collection outcomes. You'll play a key role in reducing overdue debt, resolving payment issues and providing clear visibility of collection activity while building professional relationships with customers and internal stakeholders.

• Manage collection activities across a portfolio of business customers, focusing on the timely recovery of overdue debt.
• Review aged debt reports and prioritise collection efforts based on risk, value, payment history and customer circumstances.
• Contact customers via phone and email to resolve overdue balances, secure payments and follow up on commitments.
• Investigate payment delays, invoice disputes and billing issues, working closely with internal teams to achieve resolution.
• Coordinate escalation activities, including high-risk accounts, letters of demand and referrals to external legal partners where required.
• Prepare and maintain reporting on debt recovery performance, collection activity, risks and process improvement opportunities.

About You

You're an organised and proactive collections professional who enjoys solving problems and working across multiple stakeholders to achieve outcomes. You'll bring strong attention to detail, sound commercial judgement and the ability to manage a busy workload while maintaining a positive customer experience.

• Experience in collections, accounts receivable, credit control, finance operations, customer operations or a related discipline.
• Proven experience managing aged debt, overdue accounts, payment arrangements and collection escalations.
• Ability to prioritise high-volume workloads using risk, customer context and debt exposure to guide decision-making.
• Experience resolving payment disputes and collaborating with Finance, Sales, Credit Risk, Customer Operations or similar stakeholder groups.
• Strong working knowledge of Excel and experience using CRM, billing, finance or collections systems.
• Demonstrated ability to maintain accurate records, monitor collection activity and contribute to process improvements and reporting.

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.

Join us and be part of the adventure of the century!

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, carer’s responsibilities, sexual orientation, gender identity, pregnancy, religion, marital status, health, disability or political opinions.  Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds and people of the LGBTIQA+ community are encouraged to apply. Our differences are our strengths.