Online Fulfilment Manager in Training

At Myer, we're more than a shopping destination. As Australia’s most loved and trusted department store, we're home to exclusive, partner and concession brands, delivering seamless shopping experiences across our stores and digital channels. 

Join Myer Melbourne, our flagship store and largest Online Fulfilment operation, working with a high-performing team through our exciting Peak Trade and Christmas season. This 6-month opportunity offers the chance to make a significant impact during one of the busiest periods of the year, with potential pathways to longer-term career opportunities within the Myer network. 

About The Role

As Online Fulfilment Manager in Training, you'll be working with Myer's largest fulfilment operation, overseeing Online Fulfilment, Click & Collect and Myer Hub services. You will play a critical role in ensuring customers receive exceptional service while driving operational excellence across a high-volume environment.

Working collaboratively with the Myer Melbourne Leadership Team, you'll ensure efficient fulfilment processes, strong team engagement and outstanding customer outcomes.

Key Responsibilities

• Foster a high-performance, customer focused culture through visible leadership, coaching, communication and recognition
• Lead day to day operations of Online Fulfilment, Click & Collect and Myer Hub to deliver operational and financial performance targets
• Optimise team productivity through effective workforce planning, ensuring the right people, in the right place at the right time
• Lead, inspire and develop team members, building capability and supporting future leadership growth
• Monitor and improve operational processes, ensuring compliance with procedures while identifying opportunities to enhance efficiency and customer experience
• Analyse performance metrics and operational outcomes to drive continuous improvement
• Partner with store leaders an support teams to deliver seamless omni-channel experiences during peak trade periods

About You

You are a people leader who thrives in fast-paces retail or operational environments and is passionate about delivering exceptional customer outcomes. You'll bring:

• Demonstrated leadership/supervisory experience within retail, e-commerce, fulfilment, logistics or a similar high-volume environment
• Strong organisational and time management skills with the ability to manage competing priorities and deliver results under pressure
• Strong stakeholder management skills with the ability to influence and build effective working relationships
• Strong retail, financial and business acumen

Why Join Myer? 

• Join our largest Online Fulfilment operation during the busiest trading period of the year
• Gain exposure to senior leaders within a flagship retail environment
• Access future career development and progression opportunities across the Myer network
• Enjoy a great range of team member and exclusive offers

To support the needs of the business, Retail Management work on a fortnightly rotating rosters, including alternating weekends and late night/peak trade hours.

Ready to join a high-performing fulfilment team and help deliver exceptional customer experiences at Myer Melbourne?
We'd love to hear from you... Apply now!