Company Description

Strait Link has a proud history of being a vital link between Victoria and Tasmania, providing daily sea freight services between Port of Melbourne in Victoria and the Port Burnie in Tasmania. We contribute to the Australian economy by being a key part of the supply chain between Tasmania and the Australian mainland, connecting local Australian customers to markets across the world.

Everyday our people, on vessels, at our ports and in our offices play a vital role in connecting local Australian customers to markets across the world.

As an employer of Australian seafarers, we take pride in developing the next generation of seafarers and are always on the lookout for talented people to join our inclusive, local community minded and enterprising workforce.

An inclusive workplace, works for everyone:

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Strait Link acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia.

Company Values

Our values Care, Trust, Connected are the foundation of everything we do here at Strait Link. They underpin how we go about performing our roles and activities every day when we are at work and representing the Strait Link business.

We are seeking a proactive and detail-focused Pallet Control Team Leader to lead pallet management across the Strait Link network. Reporting to the Customer Service Manager, this role is responsible for driving pallet control processes, improving inventory accuracy, minimising asset loss, and leading a team that supports efficient logistics operations across the business.

This is an excellent opportunity for an experienced logistics, supply chain or inventory professional who enjoys process improvement, stakeholder engagement, and leading teams to achieve operational excellence.

What You'll Be Doing

• Lead and manage pallet control processes across the Strait Link network.
• Identify and implement system and process improvements to enhance pallet management performance.
• Investigate and resolve pallet discrepancies, imbalances and complex customer queries.
• Provide training, coaching and development to employees involved in pallet control activities.
• Coordinate team resources and cross-training to ensure coverage during peak periods and employee absences.
• Drive compliance with pallet processing procedures and business-wide accountability.
• Work closely with operations, commercial and sales teams to provide pallet insights, reporting and recommendations.
• Analyse pallet trends, develop KPIs and deliver accurate management reports.
• Build strong relationships with customers, service providers and internal stakeholders.
• Act as the key point of contact for external pallet pooling providers and related partners.

What We're Looking For

Essential Skills & Experience

• Experience in logistics, supply chain, inventory management or a related field.
• Previous leadership or supervisory experience.
• Strong people management, coaching and development capabilities.
• Experience working with customers, suppliers or external service providers.
• Excellent problem-solving and root cause analysis skills.
• Experience creating procedures, reports, training materials and process documentation.
• Strong Microsoft Office skills, particularly Excel, Outlook, Word and PowerPoint.
• High attention to detail and strong analytical skills

About You

You are a collaborative and solutions-focused leader who enjoys finding better ways of working. You can build credibility quickly, communicate confidently with a range of stakeholders, and inspire others to achieve shared goals. You thrive in a fast-paced environment and have a strong commitment to accuracy, continuous improvement and customer service.