Senior Programs Officer

Senior Programs Officer

Clerk Grade: 9/10

Annual Salary Range: $133,348 - $146,945 plus Superannuation

Employment Type: Ongoing, Full-time

Location: Sydney CBD - close to Museum Station (hybrid). You'll be office-based a minimum of 5 days per fortnight for full-time roles (pro-rata for part-time), with the remaining days worked flexibly as agreed.

Drive programs that improve outcomes for injured people across NSW

Are you a skilled program or project professional who wants to make a genuine impact in people's lives?

At the Independent Review Office (IRO), you'll help deliver programs that improve how injured people access and experience support within the NSW workers compensation and CTP schemes.

This role is ideal for someone who thrives in a complex, purpose-driven environment and is motivated by public sector values of integrity, trust, service and accountability.

About the role

As a Senior Program Officer, you will manage a portfolio of projects that deliver real improvements to services, processes and outcomes for injured people.

You'll work across a diverse range of initiatives bringing structure, insight and leadership to ensure programs and projects are delivered on time, on budget and with impact.

You will manage and monitor the performance of a grants funding program and associated projects to ensure integration and alignment with organisational objectives and optimise outcomes for injured workers.

What you'll do

• Lead and coordinate the oversight of the ILARS funding program to ensure it is meeting the program objectives
• Lead projects and initiatives to support the delivery of the ILARS funding program
• Identify interdependencies, risks and opportunities across the program and across interdependent projects and initiatives across the IRO
• Ensure strong governance, reporting and quality assurance
• Build trusted relationships with internal teams and external stakeholders
• Use data and insights to inform decision-making and track performance
• Contribute to continuous improvement and better service delivery across the schemes

The role includes managing program governance, risks, stakeholder engagement and continuous improvement initiatives.

About you

You bring:

• Experience delivering programs or projects in complex environments
• Ideally, knowledge of workers compensation, insurance or human services systems
• Strong analytical, communication and stakeholder engagement skills
• A commitment to public sector values and ethical decision-making
• The ability to balance multiple priorities in a fast-moving environment

❤️ Why join us?

• Be part of a purpose-led organisation improving outcomes for injured workers and road users
• Work in a culture that values integrity, trust and accountability
• Influence programs that drive system-wide improvements
• Collaborate with passionate people committed to service excellence

How to apply

1. Review the role description
2. Submit your application via the job listing, including your resume and a brief cover letter outlining your relevant experience and why you're interested in the IRO.

Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation

Click Here to access the Role Description .

For enquiries relating to recruitment please contact Meg Rapley via ••••@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.


Closing Date: Friday 4 September 2026 at 9:59am


Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

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The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

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We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact ••••@customerservice.nsw.gov.au.

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