Branch Manager | Perth

Branch Manager | Perth (Kewdale)

Lead a high-performing operation. Develop great people. Drive business growth.

About East Coast Car Rentals

With 14 busy locations across Australia, East Coast Car Rentals is one of the country's leading independent car rental companies. Our mission is simple: deliver exceptional customer experiences while building Australia's most loved car rental company.

We are a people-first business driven by our values of Honesty, Respect, Transparency, Customers, Innovation, and Our People. We invest in our teams, promote from within wherever possible, and create an environment where individuals can grow, contribute, and succeed.

The Opportunity

We're looking for an experienced and motivated Branch Manager to lead our Perth (Kewdale) operation.

This is a key leadership position responsible for driving operational excellence, developing a high-performing team, and delivering strong commercial results. You'll oversee all aspects of branch performance, including customer experience, sales, fleet utilisation, financial performance, team leadership, and compliance.

Reporting to the Regional Operations Manager, you'll have the autonomy to make decisions, implement improvements, and shape the success of the branch.

If you're a hands-on leader who enjoys building capability in others, creating accountability, and delivering results in a fast-paced environment, this could be the opportunity you've been looking for.

Key Responsibilities

As Branch Manager, you will:

• Lead, coach, and develop your Assistant Branch Manager and branch team to achieve outstanding results

• Drive branch performance across sales, customer satisfaction, utilisation, and operational KPIs

• Foster a high-performance culture focused on accountability, teamwork, and continuous improvement

• Implement sales initiatives and ensure exceptional service delivery at every customer touchpoint

• Develop and execute branch business plans, forecasts, and revenue strategies

• Manage branch budgets, reporting, reconciliations, and financial controls

• Monitor productivity and performance, identifying opportunities to improve efficiency and profitability

• Handle escalated customer concerns professionally and effectively

• Oversee fleet management activities, ensuring vehicles are customer-ready, well-maintained, and optimally utilised

• Work collaboratively with leaders across the national network to share best practice and drive operational excellence

Leadership & Strategic Focus

In this role, you will also:

• Participate in regular leadership meetings and business planning sessions

• Attend management training programs and our annual leadership conference

• Ensure compliance with all company policies, industry standards, and relevant legislation

• Identify local market opportunities and initiatives to support branch growth

• Contribute to broader business objectives and operational improvement projects

About You

To be successful, you'll bring:

• Leadership experience within the car rental industry or a similar high-volume operational environment

• Proven success leading, coaching, and developing teams

• Strong commercial acumen with experience managing budgets and performance metrics

• A track record of achieving operational and financial targets

• Excellent problem-solving, decision-making, and organisational skills

• Strong analytical and reporting capability

• A customer-focused mindset and commitment to service excellence

• The ability to build strong relationships with both customers and team members

• A current unrestricted driver's licence

• Flexibility to support operational requirements when needed

Why Join East Coast Car Rentals?

At East Coast Car Rentals, our people are the foundation of our success. We are committed to supporting our employees through professional development, leadership opportunities, wellbeing initiatives, and recognition programs designed to celebrate great work.

What's in it for You?

• Competitive salary package

• Company vehicle

• Performance-based bonus structure

• Employee Rewards & Recognition Program

• Birthday and work anniversary rewards and recognition initiatives

• Comprehensive Employee Assistance Program (EAP) for employees and their families

• Ongoing learning and development opportunities

• Career progression opportunities within a growing national business

• A supportive, energetic, and values-driven culture where success is recognised and celebrated

Ready to Lead?

If you're looking for an opportunity to take ownership of a significant operation, develop a great team, and make a genuine impact, we'd love to hear from you.

Apply now with your resume and cover letter.

To request a full position description, please contact ••••@eccr.com.au.

Applicants must have unrestricted working rights in Australia.