Healthcare Operations Coordinator

About the role

Start your healthcare career with a fast growing Australian company and develop practical experience across pathology, patient support and business operations.

MediTests is looking for an organised, personable and motivated person to work closely with our two directors and support our day-to-day healthcare operations.

This is a development position not a senior management appointment. You do not need practice-management experience or an extensive healthcare background. We will teach you our systems, pathology processes and ways of working.

The opportunity would suit an early-career healthcare professional, recent health-related graduate, medical receptionist, pathology collector or customer-service professional who is ready to learn, take responsibility and grow with the business.

Key responsibilities

• Respond to customer enquiries by phone and email with professionalism and empathy
• Follow up missing, incomplete or delayed pathology results through to resolution
• Process eligible customer refunds accurately and promptly
• Liaise with practitioners and help grow MediTests’ practitioner network
• Assist with practitioner outreach, onboarding, training and ongoing support
• Build and maintain strong, professional relationships with practitioners
• Liaise with patients, pathology laboratories and collection centres
• Help resolve collection and pathology request-form issues
• Maintain accurate and confidential healthcare records
• Coordinate follow-ups, meetings and daily operational priorities
• Support procedure documentation, compliance and general administration
• Identify practical ways to improve our customer, practitioner and operational workflows

You will receive training and guidance initially. As your confidence grows, we will support you in taking ownership of routine matters and developing broader operational responsibilities.

About you

We are more interested in your potential and attitude than an impressive job title.

You will be:

• Friendly, articulate and confident communicating with people
• Professional and empathetic when supporting customers
• Organised, dependable and attentive to detail
• Curious and able to learn new systems quickly
• Comfortable receiving direction and applying feedback
• Proactive about following issues through to resolution
• Interested in healthcare, pathology or business operations
• Motivated to build a career and grow with a developing company

Experience in healthcare, pathology, medical reception, administration or customer service would be helpful but is not essential.

You do not need management experience. If you believe you have the communication skills, judgement and motivation to develop into the role, we encourage you to apply.

Why join MediTests?

• Build practical experience across healthcare and business operations
• Receive direct training and mentoring from the company’s directors
• Learn how pathology services operate behind the scenes
• Enjoy varied work instead of performing the same administrative tasks every day
• Contribute ideas and see the effect of your work
• Access flexible hybrid working after training
• Develop towards an Assistant Practice Manager or senior operations position
• Grow alongside a fast-developing Australian healthcare company

This is an opportunity to join MediTests early, learn how the business works and develop into a position with greater responsibility as the company grows.

To apply, please submit your resume and a short cover letter telling us why healthcare interests you, what you hope to learn in your next position and an example of when you took ownership of a problem.

Pay: $30.00 – $36.00 per hour

Expected hours: 38.0 per week

Benefits:

• Employee discount
• Employee mentoring program
• Professional development assistance
• Work from home

Application Question(s):

• How many years of experience do you have in medical reception, pathology, healthcare administration or practice management?
• Please briefly describe your relevant pathology or healthcare experience.
• Are you confident handling frequent customer enquiries by phone and email?
• Are you able to work from our Osborne Park office as required as part of a hybrid arrangement?
• Do you have full Australian working rights?
• Why does this role interest you, and what would you like to develop over the next few years?

Work Location: Hybrid remote in Osborne Park WA 6017