Support Analyst

Who is QAL?

Queensland Airports Limited (QAL) is an accomplished airport operator which owns and operates Gold Coast, Townsville, Longreach and Mount Isa airports – connecting the Gold Coast and northern NSW, along with regional Queensland, to the rest of the country and beyond. Our company has a vision to engage customers, connect communities and deliver exceptional experiences – and a commitment to delivering for the communities where we operate. We have been formally recognised as a ‘Great Place to Work – Certified’ organisation four times and recently was awarded Work180 accreditation as a champion for gender equity for the second year in a row. Our company is dedicated to a target of net zero Scope 1 and Scope 2 emissions by 2030.

There has never been a better time to join us.

What you’ll contribute to:

This role is responsible for providing customer focused support for QAL employees and customers across the technology used at QAL. These tools are both customer facing (laptops, PC’s, phones) but also internal (servers, network etc.) and are integral to the operation of QAL. The role is responsible for maintaining, supporting, monitoring and identifying and rectifying issues related to these wide arrays of products and infrastructures and to provide excellent customer service in delivering this service.

Aryan, a QAL Support Analyst, shares his unique experience working with us below:

“I joined QAL because of its strong emphasis on professionalism and teamwork. What I value most is the collaborative culture, where team members actively share knowledge and support one another’s growth.

I contribute by bringing in new ideas and sharing new skills and knowledge that I continuously learn.

QAL provides me with a supportive and motivating environment, and I am proud to be part of the organisation.”

How will you make an impact?

We’re looking for someone with basic entry-level IT skills, a friendly and approachable attitude, and a strong customer service focus. If you’re keen to learn and grow in a dynamic environment, this role is for you! Recent graduates are welcome, and while 1-2 years of experience would be an advantage, it’s not essential- we value enthusiasm and a willingness to develop your skills.

Candidates with knowledge and experience in support for Microsoft Office365, Cisco network infrastructure and Cloud services will be highly regarded.

Key deliverables/responsibilities include but are not limited to:

• Provides application maintenance and support services, either directly to users of the systems or to service delivery functions
• Investigation and resolution of issues that may also include performance monitoring, asset rebuilds, and other technical work required to resolve issues with technology
• Provide advice or training to users, by devising corrections (permanent or temporary) for faults, making general or site-specific modifications, updating documentation, manipulating data, or defining enhancements
• Demonstrates a willingness to “go the extra mile” and have a “can do attitude” to solve problems and support users

What we offer you?

This is an opportunity to be part of a progressive organisation with a great culture and assist in the transformation and growth of the business. Flexible working options are available for all employees. At QAL, we uphold the philosophy that the smooth integration of life and work benefits all. We call it ‘Living Well’.

QAL supports an inclusive approach and values diversity within the workplace. We aim to provide opportunities that allow individuals to reach their full potential regardless of their background, gender, age, work status, religious or cultural identity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

The successful candidate will be required to adhere to QAL’s Drug and Alcohol Management Plan (DAMP), which includes pre-employment Drug and Alcohol Testing and have the ability to obtain an Aviation Security Identification Card (ASIC).

Please obtain the Position Description by clicking HERE, or if you are on Seek, by copying the following location into your browser to access the Position Description through our careers site: https://qal.elmotalent.com.au/careers/QALcareers/job/view/373