Sales & Service Officer | Rottnest Express

About Us

Rottnest Express is part of the Journey Beyond Group and is the leading operator of marine transfers to and from the stunning Rottnest Island. In addition to ferry services, Rottnest Express specialises in extended stay and day tour packages (both inbound and domestic), as well as expertly curated adventure tours providing unforgettable experiences in and around the Island.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

About You

As a Sales & Service Officer, you are the 'face' of Rottnest Express and the first point of contact for our guests. Your role is key to ensuring a positive experience for our guests. You will be a team player with a demonstrated positive "can-do" attitude and have flexibility to work varied hours including weekends and public holidays.

About the Role

We have multiple opportunities available on a full-time basis, for sales and service professionals to join the Sales & Service Team at Rottnest Express. Initial contracts will be offered for our summer season September 2026 to June 2027, with the opportunity for some of these roles to start in August.

You will provide a high-quality guest service and experience through greeting and assisting guests over the counter, over the phone or through email communication.

Some of your daily tasks may include:

• Providing high-quality guest service and experience
• Assisting guests with general enquiries and bookings
• Selling products and services to guests to increase guest satisfaction
• Performing various tasks including check-in, processing payments and cash handling, processing both phone and email enquiries
• General housekeeping around the terminal ensuring a high level of presentation standards
• Review and respond to any customer feedback and complaints

To be successful in this position you will need:

• Excellent interpersonal and customer service skills
• The ability to work in a fast-paced environment
• A high degree of computer literacy
• Experience within the tourism and hospitality industry is advantageous
• To be self-motivated, outgoing, attention to detail and highly organised
• The ability to speak a foreign language is an advantage
• To have a dynamic energy and have fun when you work – your smile will say it all
• To be available to work on a 7-day rotating roster as well as over the Christmas and New Year period

What We Offer 

• Generous discounts on Journey Beyond travel and experiences
• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise

If you are interested in this role and you meet the criteria listed above, apply today. We can’t wait to hear from you!