Club General Manager

Club General Manager - World Gym Melrose Park

Run the club. The team, the numbers, the standards, the result.

Why World Gym?

At World Gym, we’re built differently.

Since launching in Australia in 2008, World Gym has grown into a nationally recognised fitness

brand built around strength, community, performance, and exceptional member experiences.

From premium training facilities, recovery suites and group fitness to Personal Training, Kid’s

World, the Barbell Café, and Pro Shop, our clubs are designed to create an energetic and

welcoming environment members genuinely want to be part of.

We’re looking for a Club General Manager to lead our team at World Gym Melrose Park.

Why Join the Team?

• Competitive Salary and bonus structure

• Complimentary gym membership

• Staff discounts across our Pro Shop and Barbell Café

• Supportive, high-energy, and community-focused club culture

• Ongoing training and development opportunities

• Career progression opportunities within a growing national network

The Role

As Club General Manager you are responsible for the overall leadership, performance, and

accountability of the club. You oversee all departments including sales, customer service,

reception and retail, recovery, personal training, and group fitness, ensuring each function

operates to standard and contributes to business targets. Every department leader reports to

you, you report directly to the Group CEO and group and Senior Leadership Team.

This role requires a leader who sets clear expectations, enforces accountability, and develops a

performance driven culture. You will be responsible for aligning the team to operational

processes, revenue targets, and member experience standards while ensuring ownership at

every level of the business.

You are not only managing activity, but you’re also accountable for outcomes.

Key Responsibilities

Team Leadership and Accountability

• Lead, structure, and develop department leaders and team members.

• Set clear expectations, performance metrics, and behavioural standards.

• Hold team members accountable for results, execution, and compliance.

• Address underperformance directly and constructively.

• Build a culture of ownership, responsibility, and consistency.Operational Oversight

• Oversee daily club operations across all departments.

• Ensure processes and policies are followed without exception.

• Maintain service, presentation, and safety standards.

• Identify inefficiencies and implement operational improvements.

• Set clear expectations and measurable targets for each department, and coach against

them

• Build and manage the club budget; roster to budget without compromising service

• Review reporting weekly, spot trends before they become problems, and act

• Ensure the sales team runs structured pipelines, call drives and tours to standard

• Own the floor - daily walkthroughs, standards enforced, maintenance and safety closed

out

• Handle escalated member complaints, performance issues and incidents

• Recruit, onboard and develop your team

• Keep the club compliant - WHS, member privacy, certification registers, employment

obligations

Financial Performance Management

• Manage club financial performance including budgeting and forecasting.

• Monitor revenue streams, labour control, and expense management.

• Review reporting regularly and act on performance trends.

• Drive the club toward revenue and profitability targets.

Sales and Growth Leadership

• Ensure sales teams execute structured pipelines and conversion processes.

• Monitor performance metrics and coach for improvement.

• Implement initiatives to support member acquisition and retention.

• Maintain alignment between marketing, sales, and operational delivery.

Member Experience and Retention

• Ensure a consistently high standard of member experience.

• Resolve escalated complaints and complex situations.

• Protect brand reputation through professional decision making.

• Maintain a safe, clean, and welcoming environment.

Strategic and Forward Planning

• Monitor industry and local market trends.

• Implement initiatives that maintain competitiveness.

• Support business planning and execution of growth strategies.

About You

• Proven leadership experience within fitness, retail, or service environments.

• Strong track record of managing teams to measurable performance outcomes.

• Confident holding staff accountable and managing difficult conversations.

• Financial literacy and experience managing budgets or reporting.

• Highly structured and process driven.

• Strong communication and decision-making capability.

• Resilient, adaptable, and comfortable operating in a fast-paced environment.

• Right to work in Australia

Well regarded

• Fitness industry experience and understanding of membership business models

• Certificate III or IV in Fitness

• Experience opening a site, turning one around, or leading through change

• Current First Aid (HLTAID011) and CPR (HLTAID009), or willingness to obtain during

course of employment

How to apply

If you are a leader who sets standards, drives accountability, and delivers measurable

outcomes, we want to hear from you. Submit your resume and cover letter outlining your

leadership experience and operational achievements, by clicking this link > https://wkf.ms/3TbKG7S

Please also include answers to the following questions in your cover letter:

1. A team you led and what measurably changed under you - with the numbers

1. A time you addressed someone’s underperformance, and how it ended

1. Why this role, at this point in your career

We read cover letters. A specific one puts you ahead of most of the field.

This role is covered by the Fitness Industry Award 2020 (MA000094). Your classification and pay

are confirmed in writing before you start.

World Gym is an equal opportunity employer. We select on merit and welcome applications

from people of all backgrounds. If you need an adjustment at any stage of the process, tell us

and we’ll arrange it.