Service Delivery Team - Quoting and Invoicing - Fire Protection

About the role

FVS Fire is seeking a dedicated and organised Service Delivery Team member to join our Quoting and Invoicing division in Townsville, QLD. This is a full-time position that plays a crucial role in our fire protection business operations. You will be responsible for managing the administrative and clerical functions that support our service delivery team, ensuring accurate quoting, invoicing, and customer communication. This role is essential to maintaining the efficiency and professionalism of our fire protection services, directly contributing to customer satisfaction and business growth.

Key responsibilities

• Preparing accurate and timely quotations for fire protection services based on specifications and client requirements

• Processing and issuing invoices to customers in a timely manner, ensuring accuracy and compliance with company procedures

• Maintaining comprehensive records of all quotes, invoices, and service delivery documentation

• Coordinating communication between customers, the service team, and management regarding quotations and billing matters

• Entering and managing data within company systems and databases with precision and attention to detail

• Responding to customer enquiries regarding quotes, invoicing, and service delivery status

• Supporting the service delivery team with administrative tasks and documentation as required

• Reconciling invoices and resolving any discrepancies or billing issues that may arise

• Assisting with the organisation and filing of physical and digital records

• Contributing to continuous improvement of administrative processes and procedures

What we're looking for

• Proven experience in an administrative or clerical role, preferably within a service-based or technical industry

• Strong proficiency with Microsoft Office applications, particularly Excel and Word

• Experience with invoicing, quoting, or financial administration tasks

• Excellent organisational skills with the ability to manage multiple tasks and meet deadlines

• Meticulous attention to detail and accuracy when handling numerical data and documentation

• Strong written and verbal communication skills with the ability to interact professionally with internal teams and external customers

• Ability to work independently whilst remaining a collaborative team member

• Proficiency with business management software or accounting systems (desirable)

• Understanding of the fire protection or safety industry (advantageous but not essential)

• A proactive approach to problem-solving and continuous learning

What we offer

At FVS Fire, we value our team members and are committed to creating a supportive and professional working environment. We offer competitive remuneration packages and a stable, full-time employment opportunity with a reputable company in the fire protection industry. You will have the opportunity to develop your administrative and technical skills whilst working with a dedicated team. We encourage a collaborative workplace culture where your contributions are recognised and appreciated. We are committed to supporting the health and wellbeing of our employees and welcome discussions regarding any requirements or adjustments that may enhance your experience with us.

About us

FVS Fire is a leading provider of fire protection services, delivering comprehensive solutions to keep businesses and communities safe. With a commitment to excellence, safety, and customer service, we have established ourselves as a trusted partner in the fire protection industry. Our team is dedicated to providing innovative and reliable fire protection systems and services. We pride ourselves on our professionalism, expertise, and dedication to maintaining the highest safety standards. At FVS Fire, we believe our people are our greatest asset, and we foster an inclusive workplace where team members can grow and thrive.

Apply now

If you are an organised and detail-oriented professional seeking a rewarding opportunity with FVS Fire, we would like to hear from you. Please submit your application including your CV and a cover letter outlining your relevant experience and why you are interested in joining our team in Townsville.