Laboratory Administration and Customer Service Supervisor

Hands-on leadership Role

About your new Company:

Labwest is a world leader in microwave digestion of mineral samples. Conveniently located in Malaga, our philosophy is to utilise the best available equipment and cutting edge techniques, servicing the mining industry in Australia and beyond.

Reporting to the Laboratory Operations Manager, we have an exciting opportunity for an experienced Administration and Customer Service Supervisor to lead our small administration team in our Laboratory in Malaga.

About the Opportunity:

• This is a hands-on leadership role where you will lead exceptional customer service while managing the day-to-day operations of our busy administration team.

• You will oversee laboratory administrative workflows and work closely with the Laboratory Operations Manager and the Instrumentation team to ensure the smooth running of the laboratory.

• This role is ideal for someone who enjoys being hands-on, creating efficient processes, and contributes to a positive, high-performing culture

About You: 

To succeed in this role, you will be willing to remain operationally involved, experienced in delivering exceptional customer service, proficient in office administration, with demonstrated leadership capability.

• Confidence in customer service provision, and coaching and mentoring team members in this regard

• Demonstrated experience in leadership or supervisory experience managing frontline staff

• Demonstrated experience in an environment where a high level of attention to detail is required.

• Strong communication and collaboration skills.

• High attention to detail with a commitment to quality

• Strong organisational skills with the ability to prioritise and manage competing demands.

• Ability to organise, plan and multi-task work

• Intermediate computer skills across Microsoft Office and administrative systems.

• Any formal qualifications in business administration would be highly regarded

Our Laboratory is located conveniently in Malaga, within the Perth Metropolitan area. 

We welcome and encourage people with different backgrounds, skills and experiences to apply.
  
We reserve the right to commence the recruitment process prior to the closing date. It is recommended to apply as soon as possible. 
  
This opportunity is currently only open to candidates residing in Perth with the right to work in Australia.