Head of Rent and Service Charges

Salary: £79,714 + £5,000 salary supplement + excellent benefits

Location: Wooburn Green, High Wycombe or Letchworth Garden City

Hybrid working: A minimum of two days per week in the office, three days per week working from home

Contract: Permanent

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

About The Role

We are looking for a Head of Rent and Service Charges to provide strategic leadership and operational oversight for all rent and service charge activity across the organisation. You will ensure our processes meet regulatory requirements, support financial sustainability and deliver value for money for residents. You will lead the Rent and Service Charges team, fostering a culture of high performance, engagement and continuous improvement.

You will act as the organisation’s key representative for rent and service charge matters, building strong relationships with senior leaders, residents, leaseholders, management companies, freeholders, local authorities and auditors. You will ensure our systems, processes and communication are clear, accurate and timely, supporting both operational delivery and long‑term financial planning.

Key Responsibilities

Rent and service charge management

Lead the annual rent and service charge setting process across all tenures, ensuring compliance with regulatory frameworks and agreementsOversee accurate preparation and timely distribution of year‑end service charge statementsDrive transparency through accurate billing and clear communication to residentsEnsure timely resolution of rent and service charge queries and complaints, embedding lessons learnedPlan and resource effectively throughout the year, anticipating peaks in activityMonitor performance against budgets, identifying risks and opportunitiesChampion value for money by monitoring costs, ensuring effective cost recovery and driving efficienciesDevelop and maintain performance indicators to monitor service effectiveness and improve satisfactionAct as the key representative for rent and service charges, managing internal and external stakeholder relationshipsProvide timely and accurate information to operational teams and senior leadershipCollaborate with Finance and Asset Management teams to forecast service charge income and expenditure

Leadership And General Responsibilities

Provide effective leadership, ensuring clarity of aims, objectives and valuesMonitor team performance and carry out regular one‑to‑ones and performance reviewsPromote a culture of openness, innovation, involvement and teamworkEnsure compliance with internal controls, policies, procedures and financial regulationsEnsure compliance with health and safety requirementsChampion SettleParadigm values and act as a role modelPromote equality of opportunity in service provision and employment practicesLead on special projects as required

Experience

About you

Proven experience managing rent and service charge activity at managerial levelCommitment to delivering excellent customer service and improving transparencyExperience leading process improvement initiativesProven track record building and developing high performing teams

Knowledge

Strong knowledge of housing regulation, rent setting frameworks and service charge legislationGood understanding of accounting procedures and processesDegree in finance, housing or related discipline, or equivalent experience

Skills

Strong strategic thinking and ability to influence at senior levelsAbility to build trust and manage relationships with stakeholdersExcellent analytical and critical thinking skills, able to interpret complex informationConfident people leader with a coaching mindsetHighly organised, decisive and outcome‑drivenEffective networking, negotiation and influencing skillsAdvanced understanding of Microsoft ExcelHigh integrity, independence and professional scepticism

Desired

Experience leading organisational changeExperience managing change related to new technology adoption

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

Annual salary: £79,714 per annum + £5000 salary supplement.30 days holiday from day 1 (for Heads of Services), plus Christmas closure and buy optionsGenerous pension scheme – up to 9.5% employer contribution via salary sacrificeFamily-friendly leave: Enhanced maternity, paternity, and adoption leaveHealth cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)Life cover and income protectionFlexible working – hybrid options, modern offices, free parking & EV charging

And that’s just the beginning! We’re also thrilled to provide:

Mental Health First Aiders available to supportCar leasing via salary sacrifice (for permanent colleagues subject to conditions)Funded training, qualifications & apprenticeships3 paid volunteering days in the local communitiesPeer-recognition rewards platformPaid professional subscription (one per year)

Working Hours

37 hours per weekMonday - Friday

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 10.09.2026

We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.