Accounts Receivable Officer

About the Position

We have an exciting opportunity for an Accounts Receivable Officer to join us, working with leaders and key stakeholders to manage credit control, collections, and accounts receivable operations for ANZ entities. This position combines daily collections activities with master data management, credit assessment, and month-end financial reporting responsibilities.

Key Responsibilities

Credit Control & Collections

• Conduct daily outbound calls to recover overdue payments and resolve disputes.

• Review and release sales orders from credit hold based on company policy and credit risk assessment.

• Monitor at-risk accounts and escalate as appropriate.

• Issue reminder notices and credit hold communications in accordance with the credit control timeline.

• Collaborate with Sales and Customer Service to resolve aged claims and prevent recurring delays.

• Evaluate credit applications and provide recommendations on credit limits based on risk analysis.

Accounts Receivable Operations

• Open and close customer accounts in line with entity validation and master data protocols.

• Maintain Customer Master Data for ANZ, ensuring accuracy of legal entity structure, ABN/NZBN, and trading details.

• Undertake credit checks using internal policies and external sources to assess creditworthiness.

• Ensure all customer records are accurate and reconciled and maintain documentation to support compliance requirements.

• Process debtor receipts promptly and accurately for ANZ entities.

• Prepare and distribute the monthly Aged Trial Balance with commentary and collection action plans.

• Complete account reconciliations and month-end reporting tasks within required timelines.

• Monitor and triage Zendesk enquiries, ensuring resolution within agreed SLA timeframes.

• Support month-end and year-end closing activities, ensuring reconciliations & journals are completed accurately and on time.

Communication and Issue Resolution

• Draft clear, concise, and professional communications for both internal and external stakeholders.

• Reference policies, terms, and supporting documentation to justify positions or decisions.

• Apply critical thinking and take ownership to resolve complex issues without unnecessary deferral.

• Demonstrate the ability to manage pressure without compromising process integrity.

• Experienced in dealing with complex account scenarios and applying sound judgment to prepare clear, evidence-based summaries and resolution plans.

Decision-Making & Accountability

• Make decisions on credit holds/releases based on policy.

• Recommend credit limits but escalate high-risk approvals.

• Collaborate on escalated account disputes while maintaining ownership of resolution tracking.

• Act within defined boundaries and escalate policy exceptions appropriately.

Ad Hoc Finance Support

• Provide flexible support across the broader Finance function as required.

• Take on task-based responsibilities outside the core role when requested, including:

  • One-off reconciliation or data validation tasks

  • Contribution to audit or compliance requests

  • Support during system or process transitions

  • Assistance on urgent, high-priority issues where finance input is required

• Be responsive to time-sensitive or business-critical activities, ensuring alignment with internal controls and delegations.

• Demonstrate a willingness to step into emerging needs and contribute constructively, while remaining within role boundaries and process frameworks.

About the Benefits

• Join a globally respected brand and market leader with highly skilled technical and people managers across ANZ.

• Collaborative environment providing resources and support to be successful.

• Work from our Hills Shire office with onsite covered parking, located at a large company-owned site and just minutes from public transport and the train station.

• Internal progression opportunities.

• Insurance benefits within the company superannuation plan.

• Focus on employee Wellbeing & Employee Assistance Programs.

• Competitive salary package (with annual Salary Review process).
  

About You

Experience & Background

• 5+ years’ experience in Credit Control or Accounts Receivable (preferred).

• Exposure to SOX and internal audit control environments (preferred).

• Understanding of ABN/NZBN and legal structures for credit risk.

Commercial & Analytical Skills

• Strong phone-based collections and customer negotiation skills.

• Intermediate Excel capability, with strong attention to data accuracy.

• ERP and call centre systems knowledge (SAP, MP5, AS400, BPCS, Zendesk, or similar).

Skills & Attributes

• Capable of working independently while meeting deadlines under pressure.

• Maintains professionalism when handling urgency, pressure, or escalations.
  

About us

SMC Corporation is committed to supporting and protecting its mission, vision, and image. The organisation demonstrates core values of Trust, Respect and Personal Accountability, and operates within Quality and Environmental Management Systems while maintaining compliance with WHS, EEO, Quality Assurance, and Workplace Harassment policies.

About the Company

SMC Corporation is a manufacturer of electro - pneumatic and industrial automation components, successful in providing innovative products and solutions to customers across a wide array of industries. Our success has been achieved through our commitment to providing customers with Japanese quality, customer centric design, local manufacturing and unmatched commercial support.

About the Process

At SMC, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and are dedicated to ensuring a fair and equitable recruitment process.

If your experience matches the role's requirements, click 'Apply' and we'll reach out within a few business days to arrange an initial phone screening.

You can find out more about us in the attached video link.