Claims Project Lead - Trade Credit & Surety

• Melbourne or Parramatta

• 12-month fixed term contract opportunity, full-time hours

• Hybrid working – a mix of in office and work from home

The opportunity

This is a unique opportunity to play a key role in the transition and ongoing management of QBE’s Trade Credit & Surety portfolio following its divestment to Swiss Re. In this 12-month contract, you'll lead a high-profile business transition while shaping the future management of the portfolio. You'll also oversee a portfolio of underwriting agencies, providing governance support and partnering with stakeholders across Claims, GSSC, Finance, Operations and Swiss Re. Combining project leadership, technical claims expertise and strategic stakeholder engagement, this role offers the opportunity to make a meaningful impact across the business.

About QBE 

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Lead the transition of the back-book claims and payments portfolio, ensuring readiness across people, processes and systems

• Manage QBE's obligations under the Back-Book Management Agreement and oversee the ongoing run-off portfolio

• Partner with Swiss Re to manage Trade Credit & Surety claims, governance, reporting and performance outcomes

• Approve claims payments, oversee litigation matters and ensure compliance with governance requirements

• Act as the subject matter expert for Trade Credit & Surety across Claims and Operations

• Manage relationships with external underwriting agencies, driving performance, governance and continuous improvement initiatives

• Analyse customer, regulatory and operational outcomes to identify trends, risks and improvement opportunities

• Partner with internal and external stakeholders to deliver strong business and customer outcomes

About You

• Experience in claims management, ideally across complex portfolios, transitions or run-off books

• Proven ability to deliver projects, manage change and operate effectively in business transition environments

• Technical expertise in Trade Credit, Surety, Financial Lines or Specialty Claims (desirable)

• Strong stakeholder management skills, with the ability to lead, influence and collaborate across teams

• Commercially minded, with a focus on governance, operational delivery and achieving outcomes

• Excellent communication, analytical and problem-solving skills, with the ability to work strategically while remaining hands-on when needed

Benefits 

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Rewards & Recognition 

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it. 

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ••••@qbe.com