Manager Service Delivery and Engagement

Join Community Recovery's Long-Term Recovery and Resilience team and lead end-to-end procurement and contract management processes, fostering strong stakeholder relationships to ensure effective delivery of long-term recovery and resilience initiatives to communities impacted by disasters.

Community Recovery is the lead agency for the provision of human and social recovery support to Queenslanders impacted by disasters including the provision of personal financial support, emotional support and recovery activities.

The Long-Term Recovery and Resilience team (LTRR) establishes and manages long-term recovery and resilience programs to support communities affected by disaster events.

In the Manager Service Delivery and Engagement role, you will play a pivotal role in leading procurement and contract management processes under the Commonwealth Disaster Recovery Funding Arrangements (DRFA) including oversight of DRFA eligibility assessments and financial compliance by funded suppliers. By providing strategic advice and operational oversight, you will support effective decision-making and ensure the successful implementation of long-term recovery and resilience programs and initiatives. You will navigate complex environments, manage competing priorities, and deliver high-quality outcomes within tight timeframes. You will act as a key interface for managing and negotiating sensitive and complex matters with stakeholders, ensuring robust risk management and adherence to Queensland Government frameworks.

While there are no mandatory requirements for this position, the ideal candidate will have prior experience or knowledge of end-to-end procurement and contract management processes in the human and social service sector (preferably in the public sector). Familiarity with Queensland Government policies, legislation, frameworks, and disaster management funding arrangements is highly desirable. Your exceptional relationship management and negotiation skills will enable you to foster strong relationships with stakeholders to achieve mutually beneficial outcomes. You will have a strong financial acumen and be a collaborative leader who is committed to fostering a positive team culture and ensuring an equitable workload distribution. As a strategic thinker, you will bring a proactive approach to problem-solving, risk management, and decision-making, ensuring compliance with legislative requirements and departmental policies and procedures while driving continuous improvement.

This is a temporary full-time position until 30 June 2028 with possibility of extension. Hybrid work arrangements (up to two days per week remote work) may be supported for the successful candidate after the initial onboarding period of up to four weeks.

Role

Applications are only accepted through the Smart Jobs website. Before applying, please ensure you review the Role Profile. As part of your application, please submit the following:

Resume (recommended maximum three pages) and details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is expected that applicants will nominate their current, and immediate past supervisors as referees.A two-page statement, that summarises your skills, experience and achievements against the leadership competencies and duties/responsibilities of the position.

Applicants who do not provide a statement and CV/resume will not be considered.

Applications to remain current for 12 months.

Job Ad Reference: QLD/697472/26

Closing Date: Monday, 24th August 2026

Occupational group Contract Management