IT Senior Support Technician

Qscan Group is a leading provider of diagnostic imaging services, committed to delivering high-quality patient care through innovation, technology, and compassionate service.

About the Opportunity

At Qscan, technology plays a vital role in supporting exceptional patient care and seamless clinical operations. We are seeking an experienced and proactive IT Senior Support Technician to provide advanced technical support across systems, infrastructure, hardware, software, and networks within a fast-paced healthcare environment.

In this hands-on role, you will act as an escalation point for complex technical issues, support critical clinical systems, contribute to IT projects and continuous improvement initiatives, and work closely with internal teams, clinicians, and external vendors to ensure reliable and secure technology services across the Group.

This is a permanent, full-time role based at our Qscan Toowong clinic.

What You’ll Be Doing

• Providing advanced technical support and acting as an escalation point for complex IT issues across the Group.
• Supporting and maintaining IT infrastructure, hardware, software, networks, and clinical systems.
• Leading troubleshooting, incident resolution, root cause analysis, and system restoration activities.
• Monitoring system performance, reliability, and security to minimise operational disruptions.
• Assisting with IT projects, deployments, upgrades, and continuous improvement initiatives.
• Supporting cybersecurity practices, compliance requirements, and data protection standards.
• Collaborating with clinicians, operational teams, and vendors to support business and clinical needs.
• Maintaining accurate technical documentation, asset registers, and support records.
• Providing guidance and mentoring to junior IT support team members.
• Participating in the on-call support roster (24/7 rotation) to support critical clinical operations.

What We’re Looking For

We’re looking for a highly capable IT professional who combines strong technical expertise with excellent communication and problem-solving skills.
To be successful in this role, you will bring:

• Proven experience in a senior IT support or systems support role.
• Strong troubleshooting skills across hardware, software, networking, and Microsoft environments.
• Experience supporting enterprise systems within a fast-paced operational environment.
• The ability to manage multiple priorities and deliver timely, high-quality support.
• Strong understanding of cybersecurity, system reliability, confidentiality, and compliance requirements.
• Experience supporting or mentoring junior team members.
• Excellent stakeholder engagement and customer service skills.
• Current Australian driver’s licence.
• Tertiary qualifications or certifications in Information Technology or related discipline (highly regarded).

Why Qscan?
At Qscan Group, we are committed to delivering trusted excellence and compassionate care. Our people are at the centre of everything we do, and we foster a collaborative environment where innovation, development, and wellbeing are valued.
You’ll be joining a team that values:

• Patients – Their health and wellbeing is our priority.
• Referrers – Our partners in delivering the best healthcare.
• Innovation – Driving better services through smarter thinking.
• Development – Investing in our people and their potential.
• Environment – Creating the best clinics and workplaces.

Ready to Apply?

Apply now and help shape the future of healthcare through technology and innovation.

Qscan Group encompasses Qscan Radiology Clinics, South East Radiology, North Coast Radiology, Alpenglow Radiology, Envision Medical Imaging, ClinRad, and a global network of TeleRadiologists. Together, we provide comprehensive diagnostic imaging services supported by advanced technology and subspecialty-trained radiologists to deliver the highest standards of patient care.

Please note that only applicants progressing beyond the initial application stage will be contacted. We sincerely thank all candidates for their interest and the time taken to apply.