Service & Warranty Supervisor

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Incredible opportunity to work within our high performing Service & Warranty team handling customers in and around the Sunshine Coast area, servicing our customers, maintaining reasonable 90 day servicing ability and resultant customer satisfaction. Work with our experienced Service & Warranty Team being scheduled to attend our customers who have moved in to their Metricon home. Required to work out of the office in Brendale once a week.

Reporting to the Service & Warranty Coordinator, your responsibilities will include:

• Hands on role required to maintain reasonable 90 day servicing ability and resultant customer satisfaction
• Thoroughly review customer raised items and scheduled works prior to attending inspection
• Conduct inspection and carry out required works for New Home Service Inspections as per guidelines set down by Metricon to achieve a positive experience for our customers
• Assess and evaluate all items on checklist inspections, while clearly explaining any disqualified items to the customer
• Log and update all works via the mobile CRM for each service item, while providing concise notes as required
• Ensure all customers receive prompt responses and follow up to ensure matters raised are resolved satisfactorily, and providing escalation where appropriate
• Accurately document and report on common construction items found during inspections for product and build process improvement
• Ensure that the relationships with all internal departments, external customers, suppliers, agents and contractors are maintained and improved

• A competitive salary, plus Car + Ipad + Mobile + tools
• Genuine career advancement opportunities
• Generous housing discounts on our award winning homes
• A dynamic team culture where our people produce excellent results
• A supportive workplace culture where great work is recognized and rewarded!

• A trade background in the construction industry is essential ideally in carpentry
• Extensive experience in a customer service/contact role is essential
• Previous experience within the maintenance field is highly regarded
• Working knowledge of Australian Building Codes, standards and regulations
• The ability to read and understand plans and contracts
• Working knowledge of the residential home volume building industry
• Strong capability with time management, prioritisation and high quality customer service
• A professional and proactive approach to all tasks undertaken

This role requires a national police check to be undertaken by the successful applicant.