Office Manager

Location: MACGREGOR, ACT

Salary: Above Award

Job Type: Permanent position | Full time position

• Manage and coordinate day-to-day office administration operations, ensuring efficient support for cleaning operations, management teams, Supervisors and field staff across multiple service locations.
• Develop, implement, and maintain office procedures, administrative systems and workflow processes to improve operational efficiency, document control and service delivery standards.
• Coordinate client communications, service enquiries, contract documentation, and administrative follow-ups to support commercial cleaning, construction cleaning, and facility management projects.
• Maintain accurate business records including employee documentation, client files, supplier records, compliance documents, contracts, and operational reports in accordance with company requirements.
• Prepare and process invoices, purchase orders, expense records and financial administration documents, liaising with management, suppliers, and clients to ensure timely processing.
• Assist with recruitment administration, employee onboarding, and personnel records management, including maintaining training records, licences, certificates, and workplace compliance documentation.
• Coordinate staff schedules, attendance records, leave documentation, and administrative support for cleaning teams and supervisors to assist effective workforce management.
• Monitor office inventory, cleaning equipment documentation, stationery supplies, and procurement processes, coordinating with suppliers to maintain required resources.
• Support workplace health and safety administration by maintaining compliance records, incident documentation, insurance records, and required business certifications.
• Prepare business reports, operational summaries, meeting agendas, correspondence and management documents to support decision-making and continuous improvement.
• Coordinate meetings, internal communications, and stakeholder engagement activities between Directors, Supervisors, employees, clients, contractors, and external service providers.
• Assist the Management with quality assurance administration, client feedback tracking, and process improvement initiatives to maintain high service standards across commercial, residential, and construction cleaning operations.

Qualifications:

• Should have at least one (1) year of relevant experience.
• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2).
• Should have at least three (3) years of relevant experience may substitute for the formal qualification.
• In some instances, relevant experience and/or on-the-job training may be required in addition to the formal qualification.