Membership Administration Officer

About us

Are you passionate about improving the lives of healthcare and aged care workers in Australia? If so, we have an exciting opportunity for you at the Health Services Union NSW/ACT/QLD (HSU).

The HSU is one of the fastest growing unions in Australia, with 47,000 plus members in Health, Aged care, Disabilities, Paramedics, and Ambulance services.  We use our collective power to build a fair and just society through improving pay, job security and conditions for our members.

With a dynamic and passionate team of approximately 120 employees, HSU staff across the organisation work tirelessly to support and assist each other in our mission to grow and develop the industrial, social, and political interests of our members and their communities.

If you're ready to join a team of dedicated professionals who are committed to creating a fairer and more just society, we encourage you to apply for this exciting opportunity at the HSU today.

Role purpose

The HSU is looking for a Membership Administration Officer to join our Membership Administration Division.

The Membership Administration Officer supports the administration of the HSU’s membership systems and processes, ensuring member records, enquiries and transactions are managed accurately throughout the membership lifecycle.

The role also provides reception and general office support as required, ensuring visitors receive a professional and welcoming first point of contact.

This is a full-time position based at our Sydney CBD Head Office and reports to the Membership Administration Team Manager.

Key accountabilities

• Process membership applications, updates, resignations and member requests.
• Assist with membership retention activities and ensure membership processes are completed accurately.
• Respond to enquiries from members, prospective members and internal stakeholders promptly and professionally.
• Provide accurate information about membership processes and benefits.
• Escalate complex enquiries to the appropriate person where required.
• Maintain accurate member information and documentation within the CRM system.
• Assist with membership contributions and payment processes.
• Monitor payment issues and support follow-up activities where required.
• Manage shared inboxes and provide general administrative support to the Membership Administration team.
• Provide reception support, including greeting visitors, managing sign-in processes and directing enquiries.
• Assist with mail handling and general office coordination tasks.

Capability requirements

• professional, welcoming and service-focused approach when assisting members, visitors and colleagues.
• Strong written and verbal communication skills.
• High attention to detail and the ability to maintain accurate records.
• The ability to manage competing priorities and complete work within required timeframes.
• Sound judgement when responding to enquiries and administrative issues.
• The ability to identify practical solutions and escalate matters appropriately.
• The ability to work effectively as part of a team.
• A professional approach to handling confidential member and organisational information.
• Proficiency in Microsoft Office applications.
• The ability to learn and apply organisational systems, policies and procedures.

Experience and qualifications

• Demonstrated experience in an administrative or customer service role.
• Strong written and verbal communication skills.
• Proven attention to detail and the ability to maintain accurate records.
• Ability to manage competing priorities and work effectively within a team environment.

Desirable:

• Experience using a CRM or membership-based system.
• Experience working within a union, membership organisation, not-for-profit or service environment.

Success measures

• Accurate and timely processing of membership administration tasks.
• High levels of data accuracy and integrity within the CRM system.
• Responsive and professional handling of member enquiries.
• Effective contribution to membership processes and team operations.
• Professional and consistent support of reception and office functions.
• Positive collaboration with colleagues across the organisation.

Remuneration

$84,603 - $89,340 per annum plus employer superannuation contributions of 12% for male employees and 12.5% for female employees.

Benefits

• Attractive employment conditions, including access to an RDO system, Religious Leave, Study Leave, Reproductive Health and Wellbeing Leave, Birthday Leave and Travel to Work Payments.
• A supportive Health and Wellbeing Program.
• Access to Staff Training and Development funding.
• Generous salary packaging arrangements. 

How to apply

Please click "Apply Now" and submit your resume and a cover letter addressing the Essential Skills and Experience above.