Membership Engagement Officer

About the role

The VCTA Membership Engagement Officer will support the development, implementation and ongoing use of the organisation's new Higher Logic online communities platform. The role will champion the effective use of online communities to strengthen member engagement, communication, collaboration and participation. Working across membership, communications, marketing and digital systems, the role will help improve the member journey, including onboarding, support and engagement, and assist members to connect with the VCTA and with each other. A key focus of the role will be to help create a collaborative, safe, supportive and engaged online community for members. During the initial 12-month appointment, the primary focus of the role will be supporting the implementation, member adoption and early engagement use of the Higher Logic platform, while also contributing to related membership, communications and systems work.

This position is Part-time (0.5 FTE); fixed term (12 months)

Visit https://tinyurl.com/VCTAMO26 for the full position description

Key responsibilities include:

• Support the implementation, configuration and rollout of the VCTA's Higher Logic online communities platform

• Assist with developing community structures, groups, permissions, member access and engagement pathways

• Support testing, troubleshooting and quality assurance during implementation

• Help develop user guides, templates and support materials for staff, members and volunteer leaders

• Encourage and support staff, members and key stakeholders to use the platform effectively

• Monitor community activity and identify opportunities to increase participation and engagement

• Assist with mapping and improving the member journey, including onboarding, renewal, engagement and retention touchpoints

• Support data extraction, reporting, segmentation and list management for communications and engagement purposes

• Support the preparation and distribution of member communications, newsletters and campaign content

• Support the development and maintenance of project plans, timelines, task lists and implementation documentation related to member engagement

About you

• Excellent IT and digital literacy skills, including the ability to learn new systems, troubleshoot basic issues and support others to use digital platforms confidently

• Experience supporting digital platforms, online communities, membership systems or CRM databases

• Experience in member, customer, stakeholder or community engagement

• Strong verbal and written communication skills

• Experience supporting digital communications, including email campaigns, website content, social media or reporting dashboards

• The ability to use member data and engagement insights to support participation, retention and positive user experiences

• A proactive and organised approach, with the ability to meet deadlines and track progress

• The ability to develop and implement systems, procedures and practical solutions

• A demonstrated ability to work collaboratively and consultatively as part of a small team

• A commitment to high-quality service, continuous improvement and innovation

Experience with iMIS and/or Higher Logic, or similar membership and community platforms, would be highly regarded. Experience working in a membership association, not-for-profit, education body or professional association would also be well regarded.

About us

The Victorian Commercial Teachers Association (VCTA) is an independent, not-for-profit membership organisation and registered charity under the Australian Charities and Not-for-profits Commission (ACNC), dedicated to providing leadership, support services, programs, and resources to its members and other educators. Established in 1954, the VCTA has a rich history as the peak body for commercial teachers in Victoria, providing leadership and supporting members to achieve excellence in learning areas including Accounting and financial literacy education, Business education, Civics & Citizenship education, Economics education, Legal Studies and Law-Related education, and Work-Related education. The VCTA is a well-established and financially stable organisation, respected and trusted by its members and other stakeholders. The VCTA is a strength-based organisation focused on developing its staff and cultivating an environment that supports both professional and personal growth. Our working environment is busy, friendly, and welcoming.