Account Manager - Software Sales & Client Success

About the role

We're looking for an Account Manager, based in Victoria, to take ownership of our client relationships and drive growth across our software, consulting, and training offerings. You'll be the primary point of contact for existing clients - building trust, understanding their needs, and ensuring they get maximum value from everything Chartis Technology has to offer. This is not a cold-calling role. You'll be working with warm, established relationships while also identifying new opportunities within existing accounts and responding to new business enquiries. You'll work closely with our Director of Business Development and play a key role in shaping how we go to market.

Key responsibilities

• Manage and grow a portfolio of accounts across government and industry, with a focus on Victoria

• Build deep, trusted relationships with key stakeholders within client organisations

• Conduct regular check-ins, product demos, and business reviews with clients

• Identify upsell and cross-sell opportunities across software, consulting packages, and training

• Prepare compelling proposals and respond to tenders and procurement processes

• Work with clients to identify training needs and match them to the right consulting or training package

• Collaborate with the product and technical team to relay client feedback and inform the product roadmap

• Maintain accurate records of client interactions and pipeline activity

• Represent Chartis Technology at industry events and conferences as required

About you

• Some experience in account management, software sales, or a client-facing technical role

• Experience selling or supporting software solutions, consulting services, or training - GIS, asset management, or government sector experience is a strong advantage

• Knowledge of the Victorian market and client landscape is highly regarded

• Proven ability to manage complex stakeholder relationships and procurement processes

• Strong written and verbal communication skills

• A proactive, self-motivated approach

• Comfortable working remotely and autonomously as part of a small, distributed team

• Familiarity with CRM tools and sales pipeline management

• Must be based in Victoria

About us

Chartis Technology is a specialist technology company delivering software, consulting, and training solutions in GIS, Infrastructure Asset Management, and environmental compliance to clients across government and industry in Australia. Our products - Pozi, Metrix Assets, and Chartis Weeds - help organisations work smarter, manage critical infrastructure, and keep communities safe.

Benefits

• Work remotely from anywhere in Victoria with genuine flexibility

• Be part of a close, supportive team where your voice is heard and your work has real impact

• Work with products and services that make a real difference to how organisations manage critical infrastructure

• Competitive base salary + superannuation + commission structure