Customer Service Officer

Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 3
Remuneration: $73,915.12 - $76,218.80 per annum plus superannuation
Hours Per Week: 38
Requisition ID: REQ679619
Location: Royal North Shore Hospital
Applications Close: 9 August 2026 - 11:59pm

About the opportunity

Join NSW Health Pathology and enjoy a rewarding career where you can make a meaningful contribution to patient care and health outcomes across New South Wales. This is an excellent opportunity to work in a supportive, close-knit team environment, providing valuable customer service while contributing to the delivery of quality healthcare services.

This position is Monday to Friday and includes a monthly ADO, offering a great work-life balance. Conveniently located close to St Leonards Station, the role provides easy access to public transport.

What you'll be doing

• Deliver high-quality customer service via telephone and face-to-face interactions, providing pathology results and responding to enquiries from patients and healthcare providers in a professional, confidential, and timely manner.
  
• Provide a comprehensive range of administrative support services, including records management, data entry and maintenance, mail processing and distribution, register maintenance, filing, photocopying, and accurate compilation of departmental documentation.
  

• Financial Benefits - Generous salary packaging options and other fringe benefits
  

• Work-life Balance - Up to 12 additional days off per year in addition to Annual Leave 

• Professional Growth - Learning and development opportunities, including in-house training with RTO My Health Learning

• Health & Wellbeing - Fitness Passport gym discounts and Employee Assistance Program (EAP) for staff and families.

Interested in joining Australia’s largest public pathology service? Apply now by addressing the following questions:

1. Demonstrated ability to plan, prioritise and organise own work, display time management skills taking into account the impact on others to achieve results to meet deadlines.
2. Demonstrated ability to use computer hardware, software applications and electronic administration systems and Microsoft Office programs, including Outlook, Word, PowerPoint and Excel to complete requirements of the role.
3. A demonstrated ability to perform a wide range of administrative tasks in a high volume work environment under general instruction requiring minimal supervision.
4. Demonstrated high level interpersonal, written and verbal communication skills and the ability to confidently and courteously deal with a variety of people.
5. Demonstrated experience in providing high-quality customer service in a healthcare environment

Information for applicants

• NSW Health Pathology is an equal opportunity employer committed to an inclusive workplace. We value, and welcome all suitably qualified applicants regardless of age, background, disability, sexual orientation or gender identity.

• NSW Health Pathology is committed to providing accessibility and reasonable accommodations and ensuring our recruitment process is flexible, inclusive, and free from barriers, promoting equal opportunities for all to succeed. Please reach out if you need adjustments.

• NSW Health Pathology is committed to growing the Aboriginal workforce in public health. For Aboriginal candidates, support is available through the Stepping Up website 

• You must have valid working rights in Australia for the duration of the appointment to be eligible to apply.

• All workers must meet NSW Health’s vaccination and screening requirements before starting employment. See PD2026_004 for more detail. The preferred candidate may be required to undergo a functional assessment prior to appointment.

• An eligibility list may be created for similar vacancies in the future.

• We encourage applicants to submit responses that reflect their own experiences and perspectives. Please note that applications that appear to be generated by AI tools or copied from external sources may not be considered.

Need more information? 

  1) Click here for the Position Description 
  2) Find out more about applying for this position
For role related queries or questions contact Katie Adams on ***********@health.nsw.gov.au

To learn more about NSWHP please visit “Life at NSW Health Pathology” or connect with us on LinkedIn!