Contact Centre Agent

Position Title:  Contact Centre Agent

Department:  Business Development Centre

Location of the Role: Campbelltown

Employment Type:  Full Time 

Overview of the company: 

Wakeling Automotive is made up of over 350 employees across 10 locations located in both the Macarthur region, the Southern Highlands and the Illawarra region. Wakeling Automotive has 16 new car franchises across Paul Wakeling Motor Group, Camden Valley Motors, Moss Vale Motor Group, Allan Mackay Autos, Wollongong City Motors, Shellharbour City Motors, Mercedes-Benz Wollongong and 8 used car locations. Wakeling Automotive not only specialises in automotive but also is home to Tyre Plus Campbelltown and Camden Cycles. In 2017, 2018 & 2019, Wakeling Automotive was recognised at the NSW Business Chamber Macarthur Region within several categories such as “excellence in workplace inclusion” & “excellence in business”. These achievements are testament to the culture and environment that is working at Wakeling Automotive.

Overview of the Role:   

We are looking for a dedicated and highly motivated individual to join our BDC team as a Contact Centre Agent at Wakeling Automotive. You will be working in a supportive team environment that is fast paced so strong organisation skills and the ability to multi-task is important.

Effective communication is vital to the team functions as the role involves being the first point of contact for the entire organisation.  You will be coordinating service bookings, liaising with multiple departments and dealing with both internal and external customers on a regular basis.

A Contact Centre Agent is required to utilise electronic databases to perform most functions, including our Dealer Management System, web based programs and email communication.  Intensive training will be provided to ensure a comprehensive introduction to this role.

The Successful Applicant Must have:  

• Excellent time management skills

• Strong verbal and written communication skills

• Experience in the use of Microsoft Office programs

• Proven ability to build rapport and foster successful working relationships

• Excellent attention to detail

• Great organising abilities 

• Reliable and take pride in your work

• Ability to work as part of a team 

What we can offer you: 

• Uniforms supplied at no cost on commencement of employment

• Annual award night for employees

• Employee recognition and award for tenure / year of service

• Employee of the month incentive

• Christmas party for employees, partner and children

• Monthly bbq for all staff

• Self-development training opportunities

• Supportive work environment