Restaurant Manager

Bistro / Restaurant Manager – Immediate Start

Nepean Rowing Club | Penrith NSW

Nepean Rowing Club is seeking an experienced and hands-on Bistro / Restaurant Manager to lead the daily operations of our busy club dining venue. This is a senior operational role responsible for driving service standards, team performance, financial outcomes, and overall guest experience.

This position suits a strong hospitality leader from a club, pub, or high-volume restaurant background who understands both service delivery and commercial performance.

Immediate start available.

About the Role

The Bistro Manager is responsible for the end-to-end management of the restaurant operation. You will oversee floor service, lead and develop the front-of-house team, manage rostering and labour costs, and work closely with the kitchen and senior club management to ensure a seamless and profitable operation.

This is not a desk-based role — we are looking for a visible, hands-on leader who sets the tone during service and builds a strong culture within the team.

Key ResponsibilitiesOperational Management

• Oversee all daily bistro operations, ensuring smooth and efficient service
• Lead from the floor during peak periods
• Ensure consistent delivery of food and beverage service standards
• Monitor service flow, ticket times, and customer satisfaction
• Implement and maintain SOPs across all service areas

Team Leadership & Development

• Recruit, onboard and train front-of-house staff
• Create and manage weekly rosters in line with budgeted labour targets
• Conduct performance reviews and ongoing coaching
• Drive team morale, accountability and service culture
• Ensure compliance with RSA, RCG and responsible service standards

Financial & Commercial Performance

• Manage labour cost percentages and wage budgets
• Oversee stock control, ordering and supplier coordination
• Monitor food & beverage KPIs including:
• Sales growth
• Average spend per head
• Labour vs revenue ratios
• Stock variances
• Identify opportunities to increase revenue through promotions and upselling initiatives

Customer Experience

• Maintain strong floor presence and customer engagement
• Handle escalated customer feedback and complaints professionally
• Ensure venue presentation, cleanliness and ambience standards are upheld
• Work with marketing and club management to execute events and promotions

Compliance & Systems

• Maintain WHS standards across FOH operations
• Work within club policies and reporting structures
• Assist with reporting to senior management on performance metrics

About You

You are a confident and capable hospitality professional who thrives in high-volume environments and understands the balance between service excellence and commercial outcomes.

You will ideally bring:

• 3+ years’ experience as a Restaurant, Bistro, or Venue Manager
• Experience within clubs, RSLs, pubs, or high-volume hospitality venues
• Strong financial understanding of labour and cost control
• Proven leadership experience managing teams of 15–30 staff
• Excellent conflict resolution and problem-solving ability
• High level of organisation and attention to detail
• Current RSA (NSW)

What Success Looks Like in This Role

• Consistent, high-quality service delivery
• Controlled labour costs aligned with budget
• Positive staff culture with low turnover
• Growth in food & beverage revenue
• Strong customer satisfaction and repeat patronage

What’s On Offer

• Competitive salary
• Stable, long-term opportunity within an established Penrith club
• Supportive senior leadership team
• Opportunity to contribute to menu direction and venue growth
• Clear pathway for progression within a growing hospitality group

Job Type: Full-time

Pay: $80,000.00 – $85,000.00 per year

Work Location: In person