Automotive Quality Systems Manager

Be the primary point of accountability that our vehicle manufacturer customers, our certification bodies and our own engineering, production and service teams rely on to get quality right.
This is genuine ownership, not a seat in a big QA function, and it puts you at the centre of technology that keeps people safe on the road. If you know automotive quality inside out and want to run the whole system yourself, keep reading.
Who we are
Directed Technologies is an award-winning connected vehicle technologies provider with a portfolio of next generation telematics programs, multimedia audio visual navigation systems, automotive approved accessories and cutting-edge analytics platforms. Our engineering solutions extend to incorporate next generation vehicle and fleet analytics services, including predictive and dynamic maintenance, video analytics, Business Intelligence insights and IoT based asset tracking. We create solutions that promote safety, security, efficiency, quality, proactive insights and ultimately, can save lives.
With a customer network of 20+ vehicle manufacturers and the biggest fleets across Australia, New Zealand, Asia and South Africa; if you're seeking to join a company that is a market leader, offers opportunities for growth and a focus on your development and success, now is the time to join Directed.
About the role
The Automotive Quality Systems Manager owns and leads our quality and environmental management system. You'll carry end to end responsibility for ISO 9001 and ISO 14001 certification, lead the transition to IATF 16949, and coordinate Automotive SPICE readiness alongside our Engineering and Software teams. You'll own customer and supplier quality relationships, run the audit program, and set the root cause and corrective action discipline that keeps escapes out of our customers' hands.
If you like being the go-to for quality across an entire business, this is your kind of role.
What you'll own
Certification and systems. You'll maintain the ISO 9001 QMS and ISO 14001 EMS across both divisions; documentation, risk registers, objectives, KPIs and management reviews. You'll lead IATF 16949 broader global transition from gap analysis through to certification, and coordinate Automotive SPICE readiness with Engineering, Software and Systems.Product and launch quality. You'll coordinate PPAP and APQP submissions and quality planning across Engineering, Production and suppliers, owning final review and approval. You'll drive quality into new product launches so issues are caught at the design and launch stage, not after they reach the customer.Issue resolution and compliance. You'll manage nonconformances and corrective actions with real root cause and closure discipline (NCR, CAPA and 8D), run the Defective Material Report process end to end, and own IMDS submissions and ELV, RoHS and REACH material compliance.Customer and supplier quality. You'll manage supplier performance, audits and corrective actions, handle customer complaints and quality relationships, including OEM DMR processes, and keep customer quality scorecards trending the right way.
What you'll bring
You've done automotive quality for real, and you can prove it. Specifically, you'll bring:
Hands on experience with ISO 9001 and ISO 14001 management systemsIATF 16949 implementation or maintenance experienceFluency in the automotive core tools: APQP, PPAP, FMEA, MSA and SPCExposure to Automotive SPICE and system or software development processesA strong audit background across internal, process, product, supplier and external auditsIMDS and automotive material compliance know-howNCR, CAPA, 8D and root cause analysis disciplineCustomer and supplier quality management experienceA track record working to automotive OEM or Tier 1 customer requirementsThe communication skills and gravitas to align cross functional teams and engage customers and certification bodies with equal confidence
How we'll know you're winning
ISO 9001 and ISO 14001 maintained with zero major nonconformances at auditIATF 16949 transition delivered on roadmap and certification achieved on timePPAP submissions approved first time, and launches hitting quality milestonesNCRs and DMRs closed within customer timeframes, with recurrence trending downIMDS submissions accepted first time, with no compliance gaps in auditsA clear downward trend in scrap, rework and cost of poor qualityCustomer complaints down, supplier defects down, and audits passed with no critical findings
Perks and benefits
Why Directed? You'll be part of a company that puts your personal and professional growth, wellbeing, and success first. We are a diverse and highly skilled team dedicated to helping one another achieve our goals and driving customer success. We love to connect and interact socially with regular company-wide events, and we focus on giving back to our communities through charities.
This full-time role offers a competitive salary, being able to work from modern offices based in Tullamarine with free onsite parking, have significant product discounts, salary packaging perks and more.
There's a lot to look forward to, when you join our team!
Next steps
If you're a quality professional who takes real ownership, thrives in a dynamic electronics and manufacturing environment, and wants to build stronger outcomes and relationships with OEM customers, we'd love to meet you.
Apply now, and let's talk about what we could build together.