Quality Business Partner - Aged Care

Quality Business Partner

Drive Quality. Champion Safety. Shape Better Care.

Are you a clinically credible Registered Nurse with a genuine passion for quality improvement — someone who thrives on turning compliance into culture and audit findings into meaningful change?

Mayflower is seeking an experienced Quality Business Partner to join our Quality, Risk and Compliance team. This is a role for someone who wants to make a real and lasting difference — not just to systems and processes, but to the everyday experience of the residents in our care.

Working at Mayflower

At Mayflower, we believe that needing support shouldn't limit a person's quality of life. As a not-for-profit aged care provider with more than 60 years of experience, we are committed to Care without Compromise. Quality is not a compliance exercise at Mayflower — it is the foundation of everything we do. Our Quality team plays a central role in ensuring that our residents receive safe, effective and person-centred care every single day.

About the Role

Reporting to the Executive General Manager Quality, Risk and Compliance, the Quality Business Partner is responsible for driving continuous improvement and ensuring compliance across Mayflower's aged care homes and home care services. You will work closely with managers and staff across all sites to support accreditation readiness, oversee audits, manage complaints and incidents and develop action plans that translate quality data into real improvement.

You will also play a key role in keeping Mayflower's policies and procedures current, promoting a culture of person-centred care and identifying innovative opportunities to enhance resident outcomes. This is a hands-on, partnership-focused role — you will be out in the organisation, working alongside operational teams, not behind a desk reviewing spreadsheets.

Key Responsibilities

•      Lead and support accreditation readiness, self-assessment, gap analysis and mandatory reporting activities

•      Coordinate and monitor Continuous Quality Improvement plans across all Mayflower services

•      Manage complaints and incidents — identifying trends and driving corrective action

•      Ensure compliance with the Aged Care Quality Standards, relevant legislation and regulatory requirements

•      Maintain and review policies and procedures to reflect current best practice

•      Analyse quality data and report trends to the Executive Management Team

•      Promote education and staff development across the organisation in quality and compliance

•      Identify and implement projects that advance person-centred care and best practice outcomes

•      Support outbreak management and infection control processes in collaboration with IPC leads

•      Oversee data collection for the National Quality Indicator Program and other mandatory requirements

About You

To be successful in this role, you will bring:

•      Current AHPRA registration as a Division 1 Registered Nurse (mandatory)

•      Minimum 3 years' experience in a continuous improvement or compliance role within aged care

•      Demonstrated understanding of the Aged Care Quality Standards and experience with accreditation

•      Strong analytical and problem-solving skills — you can read data and turn it into action

•      Highly developed interpersonal and communication skills — you influence without authority

•      Experience managing change and supporting staff development

•      Current driver's licence and satisfactory Police Check

Desirable:

•      Tertiary qualification in a health or management discipline

•      Formal quality management education

•      Infection Prevention and Control experience

Why Join Mayflower?

•      A senior role with genuine influence across a multi-site NFP aged care organisation

•      Work directly alongside an experienced Executive Leadership Team

•      Salary packaging benefits available — significantly increases your take-home pay as an NFP employee

•      A values-driven workplace where quality improvement is taken seriously at every level

•      Ongoing professional development and career growth opportunities

•      Employee Assistance Program (EAP)

Apply Now

If you are a quality-focused clinician ready to drive meaningful improvement and contribute to a safer, better aged care experience for older Australians — we want to hear from you.

Please submit your resume and a cover letter outlining your experience and suitability for the role to ***********@mayflower.org.au

Applications close: 26 August 2026

Mayflower is committed to providing a safe, inclusive and welcoming workplace and encourages applications from people of all backgrounds and experiences.