Security Officer - Concierge

At Certis Security Australia, our mission is to make our world safer, smarter and better. As Australia’s only next‑generation security company operating at scale, we protect some of the nation’s most sensitive assets through disciplined operations, strong governance, and highly trusted people.

Job Impact

We are seeking a NV1‑cleared Concierge Security Officer to perform a key frontline role within a professional corporate environment. This position plays a vital role in maintaining a secure, welcoming, and high‑standard workplace where safety and customer experience go hand in hand.

About the Role:

As a Concierge Security Officer, you will be the first point of contact for employees, visitors, and contractors. You will set the tone for the site by delivering a professional and friendly experience, while ensuring access control, safety, and compliance requirements are consistently met.

• Location: Sydney CBD
• Contract: Casual role working three days per fortnight, plus additional relief shifts as required. Standard shift every Friday, plus every second Thursday, consisting of 12- hour shifts.
• Pay Rate: Level 5 pay rate, plus 10% site allowance
• NV1 AGSVA clearance is mandatory

Key Responsibilities:

• Welcome and assist visitors, staff, and contractors with professionalism and a strong customer‑service focus
• Manage visitor sign‑ins, access cards, and contractor permits using electronic systems, ensuring accuracy and confidentiality
• Handle front desk enquiries, phone calls, and coordination with facilities or building management
• Maintain a clean, organised, and professional reception and lobby area
• Support day‑to‑day site operations, including room bookings, access requests, and administrative tasks
• Monitor access control systems, CCTV, and alarms, escalating security concerns as required
• Conduct patrols, respond to incidents and emergencies, and escort visitors or contractors in restricted areas
• Ensure compliance with security procedures and complete incident reports, daily logs, and handover notes
• Participate in emergency drills, safety inspections, and audits, reporting hazards or security issues promptly

 Essential Requirements

• Current and valid NSW Security Licence
• Current NV1 AGSVA Security Clearance
• Current First Aid and CPR certification
• Demonstrated experience with the Gallagher Security System
• Proven experience operating access control systems, CCTV, and security reporting platforms
• Excellent communication and customer service skills, with the ability to engage professionally with staff and visitors
• Professional personal presentation at all times
• Full working rights in Australia

Why join Certis 

• $5,000 Sign on Bonus available! (employees payable in two instalments; completion of 6-month probation and 12 months tenure). 
• Work within Australia’s most secure and sensitive environments 
• Be part of a high trust, clearance-based workforce 
• Access ongoing training, career pathways and professional development 
• Operate in a values driven organisation that prioritises integrity and accountability 
• Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds. 
• Employee benefits such as retail discounts, annual awards, Regular employee engagement survey and a Reward & Recognition Framework 

Next Steps:

Once you’ve submitted your application, the next step is to complete a virtual interview with Certis. 

This is an important part of our hiring process and must be completed for your application to be considered further. 

After you’ve finished your virtual interview, our hiring managers will review all candidates. If you’re successful in progressing to the next stage, we’ll be in touch to let you know what’s next. 

Diversity Statement 

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. 

We actively encourage First Nations and Torres Strait Islander peoples, veterans and candidates from diverse backgrounds to apply. 

Certis Security Australia – Master Licence Details 

Sydney Night Patrol & Inquiry Co Pty Ltd 

• NSW 400674602 

• ACT 17501220 

• QLD 41315 

• WA SA48240 

• NT 345 

• SA ISL 178143 

• TAS 3020 

Certis Security Australia Pty Ltd 

• NSW 405149073 

• ACT 17501742 

• QLD 3158254 

• WA SA 72311 

• SA ISL 235794 

• VIC Z05 798 61S 

• VIC Z05 798 40S 

• NT 1093 

• TAS 458596293