Restaurant Manager - Canberra Airport

Restaurant Manager – Canberra Airport

SSP Australia is seeking an experienced and passionate Restaurant Manager to lead our team at Canberra Airport. This is an exciting opportunity to work in a fast-paced airport environment and lead a high-performing team. As a hands-on leader, you’ll drive day-to-day operations, inspire your team, and ensure service standards are consistently delivered at a high level.

We’re looking for someone who thrives under pressure, is passionate about hospitality, and enjoys leading and developing teams.

About the Role

As the Restaurant Manager, you will take responsibility for the daily operations of the venue, ensuring exceptional customer service, operational excellence, strong financial performance, and high team performance in a fast-paced airport environment.

You will be supported by an experienced leadership team during this exciting new venue launch and play a key role in building a positive team culture and driving operational success.

As an ideal candidate, you will be a hands-on hospitality leader with strong operational experience, excellent communication skills, and a passion for delivering outstanding food, beverage and customer service.

Tasks & Responsibilities:

• Leading by Example: Foster a culture of excellence in service, hospitality and teamwork.
• Operational Excellence: Oversee daily operations to ensure smooth, efficient and high-quality service.
• Financial & Commercial Management: Monitor sales, labour costs, budgets and operational expenses to achieve business objectives.
• Stock & Purchasing: Monitor stock levels, coordinate purchasing and minimise wastage in line with business requirements and budgets.
• Team Development: Train, roster, motivate and mentor staff to deliver a premium guest experience.
• Customer Experience: Monitor customer feedback and satisfaction and take action to maintain consistently high service standards.
• Compliance: Ensure the venue complies with food safety, WHS, liquor licensing and other relevant legislative and company requirements.
• Collaboration: Work closely with chefs, bartenders and front-of-house teams to build a strong, cohesive operation.
• Brand Standards: Ensure brand standards and reputation are maintained across all aspects of the operation.

What skills and experience are we looking for?

• At least 3 years' experience in a Restaurant Manager, Cafe Manager or similar hospitality management role
• Relevant Diploma, Advanced Diploma or Associate Degree in Hospitality, Business or a related discipline, or at least 3 years' relevant experience
• Food Safety Supervisor and RSA Certificate
• Demonstrated experience managing the day-to-day operations of a restaurant or hospitality venue
• Proven experience leading, training, rostering and developing hospitality teams
• Strong knowledge of food safety, WHS and hospitality compliance requirements
• Experience managing stock, purchasing, inventory, budgets, labour costs and operational expenses
• Experience with cash handling, financial transactions, sales reporting and operational records
• A strong focus on customer service, food quality and presentation
• Excellent communication, organisational and problem-solving skills
• A hands-on leadership style and demonstrated ability to build and maintain a high-performing team

The Benefits

• Daily Meal Allowance
• A collaborative and supportive team culture
• Opportunity to grow and develop within a leading global retail hospitality company
• Great discounts across our brands
• Employee Assistance Program

If you are looking for an opportunity to be part of an organisation that is experiencing exciting growth and development, please click apply!

About Us

SSP is a leading operator of food and beverage outlets in travel locations worldwide, with c.43,000 colleagues in over 600 locations across nearly 40 countries.

We operate sit-down and quick service restaurants, cafes, lounges and food-led convenience stores, principally in airports and train stations, with a portfolio of around 550 international, national and local brands. These include our own brands (such as Urban Crave, which brought the first “street eats” concept to airports in the US and Nippon Ramen, a noodle and dumpling concept in the APAC region) as well as franchise brands (such as M&S, Starbucks and Burger King).

Our SSP Asia Pacific journey started in Thailand over 25 years ago. Since then, we have grown to include Singapore, Hong Kong SAR, Australia, New Zealand, the Philippines, Malaysia and Indonesia, with more than 5,500 colleagues, 150 brands and 300 stores.

Our purpose is to be the best part of the journey, and this is underpinned by our aim to bring leading brands and innovative concepts to our clients and customers around the world, with an emphasis on great value, taste, quality and service – using digital technology to boost efficiency.

Our people are at the heart of our business, and our values are integral to our business, underpinning everything we do.

• We are one team … working together and sharing our best ideas to fulfil our global potential.
• We are results focused … delivering great food and service for our customers and outstanding results for our clients, shareholders and colleagues.
• We all make a difference … respecting each other, acting responsibly and being accountable for the contributions that we make.
• We are bold … seizing opportunities, innovating and quickly adapting every day.
• We celebrate success … recognising and valuing everyone’s achievements.

We are an equal opportunity employer and do not unlawfully discriminate against applicants for employment based on colour, ancestry, national origin, citizenship, age, physical disability, pregnancy, religion, sex, gender, gender identity, gender expression, marital status, sexual orientation, genetic information, or any other bases protected by local law. Subject to legitimate business requirements, all recruitment actions are based solely on the company’s legitimate business needs and an individual’s qualifications.

We are looking for talented and passionate individuals to join SSP to start their best part of their journey.

To find out more, please visit: www.foodtravelexperts.com

Important Note: All successful applicants will be required to obtain an Aviation Security Identification Card (ASIC) which requires a background and criminal history check from the country of origin. All employment offers are conditional on being able to hold and maintain an ASIC.

Pay: $80,000.00 – $85,000.00 per year

Benefits:

• Employee discount

Work Location: In person