Customer Coordinator

WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia.

Reporting to the Branch Manager - Kalgoorlie, the Customer Coordinator is responsible for developing and maintaining short and long-term operational plans, managing work orders, coordinating resources, and ensuring an outstanding customer experience. This role combines customer engagement, operational planning, financial accountability, and continuous improvement to support business performance and growth.

Location: Kalgoorlie Branch - residential role

Roster: Monday - Friday 8.5 hours (including meal break)

Responsibilities in the role:

• Act as the primary customer contact, providing updates, technical guidance, and ensuring an exceptional customer experience throughout repair and rebuild activities.
• Coordinate and manage work orders, including planning, quotations, approvals, scope changes, warranty claims, and cost control.
• Monitor Work in Progress (WIP) to ensure jobs are completed safely, on time, within budget, and in line with customer expectations.
• Collaborate with workshop teams, vendors, and internal stakeholders to align resources, resolve issues, and support operational requirements.
• Drive continuous improvement, forecasting, reporting, and accurate invoicing to enhance operational efficiency, cost recovery, and business performance.

About you:

• Proven experience in a planning, coordination, or operational support role within mining, heavy industry, construction, or a similar environment.
• Strong organisational, communication, and stakeholder management skills, with the ability to manage competing priorities.
• Customer-focused with a proactive approach to problem-solving, continuous improvement, and delivering business outcomes.
• High attention to detail, strong commercial awareness, and confidence working with operational and financial data.
• Relevant trade or tertiary qualification is desirable, along with industry experience in a safety-focused environment.

Qualifications (desirable):

• Relevant trade qualification or tertiary qualification in a mechanical, electrical, electronic, or related discipline.
• Previous experience in customer coordination, administration, scheduling, planning, operations support, service advising, or a similar role.

Our Benefits inclusive of but not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.

• Culture & Career - Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.

• Employee Referral Program- Opportunity to receive a referral bonus up to $5000 for applicable roles.

• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6139