Cluster Manager - South East Vic

Looking for a role that fills your cup? Good news, T2 Tea is looking for a Cluster Manager to join its passionate team.

About the role

The cluster manager is part of T2’s retail leadership team within the designated region, who is directly responsible for the P&L performance of their T2 retail store portfolio alongside coaching & mentoring the store managers & teams. This will include executing the T2 retail strategy and leadership of stores ensuring brand representation at the highest level, whilst developing a culture of excellence in customer service that delivers a seamless customer journey. 

Key responsibilities

• Cluster performance - delivering budgeted sales & EBIT.
• Be responsible for the day-to-day management of the retail store, including effective rostering, visual merchandising, managing deliveries and stock.
• Lead and embed a culture with the T2 Values that builds a team of engaged product and brand ambassadors within your store.
• Drive exceptional customer service that translates into increased customer satisfaction and loyalty.
• Achieve budgeted sales, wage targets and manage other controllable costs.
• Ensure your store is operating to correct T2 policy, processes and guidelines communicated from your Line Manager and Support Office.
• Identify your team’s development needs and motivate to drive performance for future succession

• You will inspire your team to deliver customer excellence in all facets of store operations.
• With a background in retail management, you will be passionate, commercially minded and focused on delivering positive results for the business.
• You will have strong communication skills and excellent time management skills

Life at T2

• Competitive salary with bonus earning potential with T2’s monthly sales incentive program.
• Enjoy a 50% discount to spoil yourself, plus endless cups of tea.
• Get recognition and rewards.  T2 celebrates our teams contributions through our Moment Makers program, featuring exciting prizes.
• Volunteer leave day per year with a purpose aligned organisation.
• Workplace policies with impact: Gender equity policy, Equitable remuneration policy and Flexible working arrangement options
• Employee Assistance Program (EAP).

About the application process

Don’t feel like you meet every single requirement? Still apply! We’d love to receive your application if most of your experience matches and you think you’ll thrive in this role.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

No agencies please – we have this one brewing in-house.

Sounds like your cup of tea? Apply now!