NDIS Rostering & Workforce Coordinator

Priority Disability Care Australia (PDCA) is seeking an experienced and highly organised NDIS Rostering & Workforce Coordinator to take ownership of our end-to-end rostering and workforce coordination function.

This is not simply an administrative rostering role. We are looking for someone who can confidently manage a busy and complex disability support roster, proactively resolve staffing issues and ensure continuity of support for our participants.

You will work closely with our Client Operations team while having clear ownership of the rostering and workforce function.

Your responsibilities will include:

• End-to-end management and maintenance of participant and support worker rosters

• Managing a high-volume disability support roster across multiple service types

• Proactively identifying and filling current and upcoming roster gaps

• Managing staff availability, sick calls, cancellations and short-notice changes

• Coordinating replacement workers and resolving urgent staffing issues

• Matching support workers appropriately to participant needs, preferences and required competencies

• Maintaining continuity of support and minimising disruption to participants

• Maintaining accurate and up-to-date rosters within ShiftCare

• Monitoring worker hours, overtime and workforce capacity

• Identifying recurring staffing shortages and communicating recruitment requirements to management

• Working closely with Client Operations where participant needs impact rostering

• Ensuring workers allocated to services have the appropriate compliance requirements and competencies

• Communicating roster changes clearly and professionally with support workers and relevant team members

• Monitoring roster efficiency and workforce utilisation

• Maintaining clear documentation and handover processes

• Providing management with updates on roster gaps, workforce capacity and emerging issues

• Participating in agreed after-hours/on-call arrangements where required