NewListed 1 day ago

Guest Experience Associate

Crowne Plaza Hotels and Resorts

Call Centre & Customer Service

Location: Australia-wide
Type: Casual

We're looking for a service focused Guest Experience Associate to join our team: Your day to day: Welcoming guests on arrival and providing assistance throughout their stay with a friendly and professional attitude. A…

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About the role

We're looking for a service focused Guest Experience Associate to join our team:

Your day to day:

Welcoming guests on arrival and providing assistance throughout their stay with a friendly and professional attitude.
Assist guests with directions, hotel facilities, local attractions, transportation, and special requests.
Monitor lobby areas to ensure cleanliness, organisation, and a pleasant and welcoming atmosphere.
Coordinate with Front Desk, Housekeeping, Food & Beverage and other departments to meet guest needs.
Assist with orders and serve food & beverage in the lobby and other outlets.
Support with guest check-in and check-out processes when required.

What we need from you:

Experience in hospitality, customer service, or guest relations in hotels
Food and Beverage experience, including bar and barista skills.
Excellent communication and interpersonal skills.
Professional appearance and positive attitude.
Strong problem-solving and conflict-resolution abilities.
Local Canberra attraction, events and tourism knowledge is an advantage.
Ability to work flexible hours, including weekends and holidays.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

NewListed 1 day ago

Guest Experience Associate

Crowne Plaza Hotels and Resorts

Call Centre & Customer Service

Location: Australia-wide
Type: Casual

Your match

See how you fit

Scored against this job in seconds

Your account

Your profile and your match for this job appear right here.

About the role

We're looking for a service focused Guest Experience Associate to join our team:

Your day to day:

Welcoming guests on arrival and providing assistance throughout their stay with a friendly and professional attitude.
Assist guests with directions, hotel facilities, local attractions, transportation, and special requests.
Monitor lobby areas to ensure cleanliness, organisation, and a pleasant and welcoming atmosphere.
Coordinate with Front Desk, Housekeeping, Food & Beverage and other departments to meet guest needs.
Assist with orders and serve food & beverage in the lobby and other outlets.
Support with guest check-in and check-out processes when required.

What we need from you:

Experience in hospitality, customer service, or guest relations in hotels
Food and Beverage experience, including bar and barista skills.
Excellent communication and interpersonal skills.
Professional appearance and positive attitude.
Strong problem-solving and conflict-resolution abilities.
Local Canberra attraction, events and tourism knowledge is an advantage.
Ability to work flexible hours, including weekends and holidays.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Guest Experience Associate

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