Customer Service, Dispatch & Office Lead

The Brothers Green | Full-Time | September 2026 – December 2027

We’re growing — and we need someone who can help keep things moving.

The Brothers Green is a growing Hemp health and wellness brand with teams across Australia and New Zealand.

As our Australian business continues to grow, we’re looking for a Customer Service, Dispatch & Office Lead to take ownership of the day-to-day customer service, dispatch and office functions in Australia.

This is a hands-on lead role at the heart of the business. You’ll work closely with our Australian GM and NZ team, while being the go-to person for keeping things organised, customers happy and orders moving.

It’s a varied role, so one minute you could be helping a customer, the next sorting out a courier issue, checking dispatch stock or finding a better way to do something.

What you’ll be doing

• Coordinating the day-to-day Australian customer service function across email, phone, social and Reamaze

• Responding directly to customers and helping with orders, returns, exchanges and product enquiries

• Coordinating daily dispatch, including picking, packing, courier collections and Click & Collect

• Keeping on top of dispatch stock, packaging supplies and stocktakes

• Managing courier issues, including lost, delayed or damaged parcels

• Keeping our store and office organised, stocked and looking sharp

• Supporting in-store customers and providing confident product guidance

• Monitoring customer service and dispatch workflows to make sure things are getting done on time

• Spotting recurring issues and finding practical ways to improve how we do things

• Keeping systems, processes and SOPs up to date

• Working closely with the NZ Customer Service and Operations teams to keep things consistent across both sides of the ditch

• Providing the Australian GM with updates, issues and ideas to help keep the operation running smoothly

We’re looking for someone who

• Is organised, proactive and reliable

• Enjoys helping customers and creating a great experience

• Has strong written and verbal communication skills

• Has excellent attention to detail and can juggle competing priorities

• Takes ownership and follows things through

• Is confident using systems such as Shopify, Reamaze and shipping platforms

• Is comfortable working independently and as part of a small team

• Isn't afraid to roll up their sleeves and get stuck in

• Enjoys spotting problems and figuring out how to make things better

• Has previous experience in customer service, retail, e-commerce, dispatch, administration or a similar environment

• Has an interest in health, wellbeing or natural products

Why join us?

-Be part of a growing, purpose-led brand
-Work closely with a supportive team across Australia & New Zealand
-A varied role with a mix of people, process and operations
-Real opportunity to make a difference as we grow the Australian business
-Work with a small team where everyone plays an important part

This is a hands-on role for someone who likes being busy, taking ownership and getting things done. You don't need to be a manager — but you do need to be someone people can rely on to keep things moving.

If that sounds like you, we’d love to hear from you.

Send us your CV and tell us a little about yourself and why you think you'd be a good fit for The Brothers Green.

Questions? Reach out to Caro at ••••@thebrothersgreen.co