State Manager - NSW

At Tender Loving Care Disability Services, we believe every person deserves the opportunity to live their best life. As one of Australia's growing disability providers, we deliver high-quality, person-centered supports that empower people with disability to achieve their goals while maintaining choice, dignity and independence.

We are seeking an experienced, commercially focused and people-centered NSW State Manager to lead our largest operational region and play a key role in our national growth strategy.

Reporting directly to the Group CEO, you will provide strategic and operational leadership across New South Wales, ensuring exceptional service delivery, financial sustainability, regulatory compliance and outstanding client outcomes.

This is an opportunity for a leader who thrives in a fast-paced environment, enjoys building high-performing teams and wants to make a genuine difference.

As NSW State Manager you will be responsible for:

• Leading all disability operations across New South Wales.

• Driving sustainable business growth through client acquisition, service expansion and market development.

• Managing financial performance, budgets and profitability across the state.

• Leading, coaching and developing multidisciplinary leadership teams.

• Ensuring compliance with the NDIS Practice Standards, Quality Indicators and relevant legislation.

• Maintaining exceptional participant experiences and safeguarding quality outcomes.

• Monitoring operational performance through KPI reporting and continuous improvement initiatives.

• Building strong relationships with participants, families, hospitals, support coordinators, government agencies and community stakeholders.

• Leading workforce planning, recruitment and retention strategies.

• Managing organisational risk, incidents, complaints and quality improvement activities.

• Supporting strategic projects and contributing to the national leadership team.

You are an experienced leader who combines commercial acumen with genuine compassion and understands that quality care and strong business performance go hand in hand.

You will bring:

• Extensive senior leadership experience within the NDIS disability sector.

• Strong operational and financial management capability.

• Demonstrated experience managing large multidisciplinary teams across multiple locations.

• A proven track record of business growth and service development.

• Excellent knowledge of NDIS legislation, Practice Standards and compliance requirements.

• Exceptional communication, negotiation and stakeholder engagement skills.

• Experience leading organisational change and continuous improvement.

• Strong analytical and problem-solving capability.

• A collaborative leadership style that inspires accountability and high performance.

• Current NDIS Worker Screening Clearance (or ability to obtain).

• Current Working with Children Check (where applicable).

• Current Australian Driver Licence.

• National Police Check.

• Full Australian working rights.

At Tender Loving Care, we're building more than a disability service we're building a culture where people genuinely matter.

We offer:

• Executive leadership opportunity with a growing national organisation.

• Opportunity to influence strategic direction and innovation.

• Supportive executive leadership team.

• Professional development and career progression.

• Competitive salary package with performance incentives.

• Flexible work arrangements.

• A values-driven organisation committed to quality, inclusion and continuous improvement.

Tender Loving Care Disability Services is a registered NDIS provider delivering a broad range of supports including:

• Supported Independent Living (SIL)

• Specialist Disability Accommodation (SDA)

• Community Participation

• Support Coordination

• Allied Health

• In-Home Supports

• Short Term Accommodation and Respite

• High Intensity Supports

• Complex Behaviour Support

Our vision is simple to deliver exceptional care that empowers people to live independently, safely and with purpose.

If you're an experienced disability leader ready to take the next step in your career and help shape the future of one of Australia's growing disability providers, we'd love to hear from you.

Please submit your resume together with a cover letter outlining your leadership experience and why you're the right person to lead our NSW operations.

Applications will be assessed as they are received, and early applications are encouraged.