Customer Support Specialist - 6 months contract

Job Purpose and Impact

As a Customer Support Specialist, you'll support our customers and internal teams during the busy harvest period. You'll provide excellent customer service, assist with grain contracts and administration, coordinate enquiries, and help ensure harvest operations run smoothly.

Working closely with Territory Managers and the broader operations team, you'll build strong customer relationships, solve problems quickly, and help deliver a seamless harvest experience for our customers.

This is a fast-paced 6-month contract role that offers valuable exposure to the grain industry, customer service, and agricultural operations.

Key Accountabilities

• Customer Support – Respond to enquiries from growers, brokers and internal teams via phone, email and digital channels.
• Contract Administration – Process grain contracts and maintain accurate customer and transaction records.
• Relationship Management – Build positive relationships with growers and brokers to support a smooth harvest experience.
• Digital Support – Assist customers to use our Customer Hub and digital tools for grain marketing and transactions.
• Issue Resolution – Identify and resolve customer and operational issues quickly to minimise disruption during harvest.
• Harvest Coordination - Support Territory Managers and operations teams to ensure efficient harvest execution.
• Team Support – Contribute to a collaborative team environment and assist with a range of harvest-related activities as required.

Qualifications

Minimum Qualifications

• Bachelor’s degree in a related field or equivalent experience
• Minimum of two years of related work experience
• Strong Communication and presentation skills
• Proven ability to build and maintain strong relationships
• Strong analytical, problem-solving and organisational skills
• Ability to work independently and collaboratively

Preferred Qualifications

• Broad knowledge of Australian grains industry and regional markets
• Microsoft Office proficient
• Knowledge of Sales Cloud CRM or similar
• Continuous improvement and innovation mindset