Customer Care Consultant - Rockhampton QLD

You Opportunity

As a Customer Care Consultant, you’ll be the face of our business, supporting customers across Australia through our call centre. You’ll provide timely, high‑quality service and help customers find the right solutions from our extensive product range while contributing to sales and delivering on our Customer Promise.

From solving customer queries to identifying future sales opportunities, your work will make a real difference to the customer experience.

What You’ll Be Doing

Manage sales, service and backorder enquiries, aiming for first‑call resolutionBuild strong relationships with customers, Account Managers and internal teamsUse questioning techniques and systems to provide the best product and service solutionsIdentify future sales or cross‑selling opportunitiesSupport team members and contribute to group projectsSeek ways to improve processes and create efficiencies

What You’ll Bring

Previous experience in customer service or a call centre (industrial supply/trade knowledge is an advantage)Strong communication skills and a proactive approach to problem‑solvingAbility to work well in a team and foster positive relationshipsComfortable working across multiple systems, including Windows-based applications and customer service platforms, in a fast-paced environmentStrong commercial acumen and ability to analyse and solve customer issuesExcellent customer service skills, with the ability to create positive experiences and resolve enquiries effectively

What's In It For You

Permanent role, incentives & Wesfarmers share plansExclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partnersA supported, high‑impact role with an established customer base, clear growth potential, collaborative sales culture, and leadership that values your contribution Everything you need to succeed, including ongoing training and product development, plus tools of the trade such as a company vehicle, laptop, and mobileEmployee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!Refer-A-Friend program – earn up to $2,000 for each referral!Free onsite parking and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.