Office Manager

About the role

Happy Peeps Counselling and Therapy is seeking a dedicated and organised Office Manager to join our team in Kenmore, QLD 4069. This is a full-time position that plays a crucial operational role in ensuring our counselling and therapy practice runs smoothly and efficiently.

As Office Manager, you will be the backbone of our administrative operations, providing essential support that enables our therapists and counsellors to focus on delivering excellent client care. You will be responsible for managing the day-to-day administrative functions, client interactions, and office systems that keep our business operating at its best.

Key responsibilities

• Managing reception and administration operations, answering enquiries, and scheduling appointments

• Maintaining and updating client records and appointment schedules with accuracy and confidentiality

• Delegating administrative tasks such as filing, data entry, correspondence and document preparation to the administration team

• Processing invoices, managing accounts payable and receivable, and assisting with financial administration

• Coordinating and maintaining office facilities, including supplies ordering, equipment maintenance and office cleanliness

• Supporting the management team with general administrative duties and special projects as needed

• Ensuring compliance with regulations and maintaining confidentiality of sensitive client information

• Managing communication between administration, clients, therapists and external organisations

What we're looking for

• Proven experience in office management or a similar administrative role within a professional services environment

• Excellent organisational and time management skills with the ability to manage multiple tasks simultaneously

• Strong communication and interpersonal skills, with a professional and empathetic approach to client interactions

• Proficiency in Microsoft Office applications and office management software systems

• Experience with appointment scheduling, account enquiries and client management

• Demonstrated understanding of privacy and confidentiality requirements, particularly in healthcare and counselling settings

• Ability to work independently whilst being a collaborative team player

• Attention to detail and accuracy in record keeping and administrative functions

• Discretion and professionalism when handling sensitive information

• A genuine interest in supporting clients and contributing to a positive therapeutic environment

What we offer

At Happy Peeps Counselling and Therapy, we value our team members and strive to create a supportive and inclusive workplace. We offer competitive remuneration, and a positive work environment where your contributions are recognised and appreciated. We are committed to work-life balance and creating a workplace culture that prioritises the wellbeing of our staff. Working with a counselling and therapy practice means you will be part of a team dedicated to making a positive difference in clients' lives, which can be deeply rewarding.

About us

Happy Peeps Counselling and Therapy is a professional counselling and therapy practice committed to providing high-quality mental health support to our clients. We believe in creating a welcoming, non-judgmental environment where clients can feel safe and supported. Our team of qualified counsellors and therapists work collaboratively to deliver evidence-based, trauma informed, therapeutic services. We value professionalism, compassion, confidentiality and a client-centred approach in everything we do.

Apply now

If you are an experienced Office Manager with a passion for supporting others and creating an efficient, welcoming environment, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining Happy Peeps Counselling and Therapy.